Job Title: Conversation Designer & Content Specialist - Dutch

Location: Brussels

Start Date: 04/05/2026

End Date: 30/10/2026

Mission Context:

As a Conversation Designer & Content Specialist, you will design and manage engaging, user-centric chatbot experiences. Your role will involve conversation design, copywriting, content management, and testing to ensure intuitive, consistent, and human-like interactions that align with business goals, brand identity, and compliance standards. Your objective is to deliver seamless, effective, and empathetic chatbot conversations across languages and contexts.

Responsibilities:

• Design, write, and optimize chatbot conversations to enhance user experience.
• Collaborate with peers and stakeholders to design conversation flows for both happy paths and edge cases.
• Write clear, empathetic, and on-brand microcopy for each conversation turn.
• Manage and structure chatbot content for searchability, reusability, and adaptability in Dutch, French, and English.
• Ensure tone, voice, accessibility, and inclusivity in all chatbot replies.
• Work with cross-functional teams to align conversation design and language with policies and user needs.
• Conduct usability testing and analyze chatbot analytics for continuous improvement.
• Iterate based on user insights, success rates, and conversation breakdowns.
• Maintain and expand a content library and style guide for consistency.
• Coordinate with localization and translation partners for high-quality multilingual delivery.
• Develop and maintain best practices, design patterns, and testing routines with fellow conversation designers.

Language Requirements:

• Dutch: Native
• French: Strong knowledge, both written & oral (B2/C1 level)
• English: Strong knowledge, both written & oral (B1/B2 level)

Required Experience/Knowledge:

• At least 3 years of relevant experience.
• Proven experience in conversation design, UX writing, or chatbot content design with a strong portfolio.
• Understanding of conversation flow design, NLU basics, and human–AI interaction principles.
• Skilled in multilingual writing and content adaptation.
• Comfortable with design and prototyping tools (e.g., Figma, Rasa Studio, Voiceflow) and content management platforms.
• Experience in Agile/Scrum principles.
• Ability to structure and manage content for scalability and reusability.
• Experienced in testing and optimizing chatbot conversations based on analytics and user feedback.

Soft Skills:

• Ability to see the bigger picture and make design decisions balancing user needs, brand identity, and business goals.
• Collaborative team player eager to co-create with peers and stakeholders.
• Persuasive yet open-minded, able to explain and defend design choices while integrating feedback.
• Creative, proactive, and solution-oriented, viewing constraints as opportunities for innovation.
• Propose multiple solutions for constructive discussions and decision-making.
• Work independently with high attention to detail, ensuring quality and accuracy under tight deadlines.
• Growth mindset, supporting personal evolution and junior profiles.
• Experience managing change in large organizations and advocating for change pragmatically.