Job Title: Change Manager

Location: Brussels

Start Date: 01/04/2026

End Date: 30/09/2026

Role Description:

The Change Manager will play a critical operational role in a major transformation project involving the rollout of a new version of a central procurement and supplier management tool. The role combines business expertise, change management, and technical support to ensure a smooth transition for both business and technical teams.

Responsibilities:

• Process Understanding & Technical Involvement:
  • Participate in testing to validate alignment with business requirements.
  • Log and track incidents via ticketing tools.
  • Monitor resolutions before deployment.
• Tool Deployment & Implementation:
  • Support technical deployment to ensure migration proceeds without disrupting operations.
  • Validate configurations such as workflows and access rights.
  • Prepare the production environment, ensuring accurate migration of historical data.
  • Test key scenarios like contract creation and payment approvals.
• Change Management & User Adoption:
  • Develop and execute the change plan.
  • Design and deliver tailored training sessions in French, Dutch, and English for various user profiles.
  • Create user guides, FAQs, video tutorials, and reference materials.
• Aftercare & Continuous Improvement:
  • Monitor user feedback and address issues post-implementation.
  • Provide ongoing assistance to ensure smooth operation.
  • Identify optimization opportunities based on user experience and system performance.
  • Update training materials and documentation as needed.

Key Environment & Challenges:

• Process Criticality: Procurement and supplier management are highly regulated and strategic.
• User Diversity: Mixed audience with varying digital maturity levels.
• Tight Timeline: Phased migration with strict deadlines.

Language Requirements:

• Dutch: Fluent
• French: Good
• English: Fluent

Education:

Master’s degree or equivalent by experience

Required Experience/Knowledge:

• At least 5 years of relevant experience in Organizational Development
• Technical experience with ticketing tools and procurement tools
• Knowledge of Microsoft SharePoint, OneNote, and Office Suite is preferable
• Knowledge of Ivalua tool
• Business experience in sourcing and procurement processes
• Experience in change management
• Ability to give training is preferable

Soft Skills:

• Organizational ability
• Analytical ability
• Strong communication skills, both oral and written
• Ability to collaborate and work in a team
• Resilience
• Ability to inspire others and generate engagement

Telework Expectation:

50% on-site & 50% homeworking

This role offers an exciting opportunity to contribute to a significant transformation project within a dynamic environment.