Job Title: ICT Helpdesk Officer (Temporary Assignment)

Start Date: 01/05/2026

Duration: Minimum 6 months, with the possibility of extension

Work Regime: Full-time

Location: Vlaams-Brabant

Responsibilities:

• Serve as the first line of support for IT inquiries via Service Desk, phone, email, and ticketing system (ServiceNow).
• Provide hands-on support for hardware (laptops, docking stations, printers), software (Windows, macOS, Microsoft 365, Teams), and connectivity (VPN, Wi-Fi).
• Efficiently troubleshoot issues and escalate to second or third line support when necessary.
• Contribute to the improvement of IT processes, documentation, and user experience.
• Support the onboarding of new colleagues to ensure a smooth start.

Required Qualifications and Experience:

• A degree in IT or equivalent experience in an IT support or helpdesk role.
• Solid knowledge of Windows 10/11, macOS, Microsoft 365 (Teams, SharePoint, Exchange Online, Entra ID), and Active Directory.
• Experience with ServiceNow or similar ticketing tools is a plus.
• Strong communication skills in English and Dutch.
• A customer-focused mindset, hands-on attitude, and team spirit.
• Enjoy working in a dynamic, international environment.

What We Offer:

• An exciting temporary assignment as part of a community that shapes the technology of tomorrow.
• A healthy work-life balance with the flexibility of remote work while being an integral part of the team.

Please note that 100% remote work is not possible.