Medior Service Delivery Manager

Start Date: 01/06/2026

End Date: 31/05/2027
Deadline: 24/04/2026

Location: Brussels

Regime: Full-time

Role Overview

As an Infra Service Delivery Manager, you will coordinate deployment with peers, establish a service-oriented delivery framework, and lead service delivery interactions with internal customers.

Key Responsibilities

• Service Transition Orchestration & Market Standards:
  • Serve as the Infrastructure SPOC.
  • Act as the Strategic Point of Contact for impact and risk assessment of project-driven changes on operational activities.
• Process Industrialization & Governance Frameworks:
  • Drive the industrialization of service operations by implementing infrastructure validation frameworks.
  • Define and enforce strict technical Quality Gates and Non-Functional Requirements (NFR) governance.
  • Architect process and efficiency enhancements by leveraging IT standards and emerging innovations.
• Deployment Steering & Operational Lifecycle:
  • Engineer the Global Implementation Plan (IMP) for major application releases and infrastructure transformations.
  • Lead the deployment lifecycle for minor and major releases.
  • Govern environment lifecycle management and direct operational governance through active participation in CAB and release review meetings.
• Service Delivery Operations (Run & Maintain):
  • Monitor and govern day-to-day service delivery to ensure all customer needs and contractual SLAs are consistently achieved.
  • Oversee the end-to-end maintenance life cycle of delivered services.
  • Serve as the primary customer liaison and drive the resolution of complex incidents and problems.
  • Manage the Change Request process and analyze service performance metrics.

Skills Required

• Proven experience as a Service Delivery Manager (3 years)
• Proven experience with SLAs
• Fluent in English, and fluent in French or Dutch
• Proven experience in Release Management (3 years)
• Proven experience with people coordination (cross-team)
• Proven experience with ITIL
• Knowledge of Service Management (incident management, problem & change management)
• Proven experience with Agile