Operations Technical Transition Manager

Location: Brussel, 2 days per week onsite & 3 days remote

Languages: Dutch, French & English

Start Date: 08/06/2026

End Date: 31/05/2028

Description:

We are entering a renewal phase of a managed services contract covering cloud, on-premises infrastructure, network, colocation, monitoring infrastructure, transversal services, and application management. To support this transition, we are seeking an Operations Transition Manager to lead, coordinate, and orchestrate the migration of technical services across environments, teams, and providers. This role is critical in ensuring continuity, stability, and alignment with the broader transformation program.

Key Activities:

• Transition Orchestration & Governance:

  • Lead the technical part of the post-transition phase across all service towers (cloud, on-prem, network, etc.)
  • Orchestrate migration activities between internal teams, external providers, and environments
  • Ensure alignment with transition plans, timelines, and contractual commitments
  • Define and implement governance structures for post-transition activities
  • Act as the central coordination point for all OPS-related transition topics, ensuring alignment between operational teams, program governance, and external vendors.
• Stakeholder Management:
  • Act as the primary liaison between operations transition coordinator, transformation program leadership, service owners and tower leads, and external vendors and partners
  • Facilitate communication and decision-making across all stakeholders
• Service Continuity & Stabilization:
  • Ensure smooth handover from transition to steady-state operations
  • Ensure that documentation is reviewed in line with NIS2 requirements and ready for the handover
  • Monitor service stability, performance, and SLA adherence during the post-transition phase
  • Identify and mitigate risks, issues, and service gaps
  • Impact assessment of ongoing projects: analysis of the interaction between existing initiatives and the transition program, ensuring alignment, avoiding conflicts, and minimizing operational disruption
• Coordination Across Service Towers:
  • Align migration and transformation activities across cloud services, on-premises infrastructure, network and connectivity, colocation environments, monitoring and observability, transversal/shared services, and application management
  • Manage dependencies and sequencing across domains
• Transformation Alignment:
  • Ensure all transition activities are consistent with the broader transformation roadmap
  • Support integration of new operating models, tools, and processes
  • Contribute to continuous improvement and optimization initiatives
• Reporting & Performance Tracking:
  • Provide regular status reports to leadership and governance bodies
  • Track KPIs, risks, milestones, and deliverables
  • Maintain transparency on progress and challenges

Key Deliverables:

• Ops-transition execution plan and governance model

• Migration coordination roadmap across all service towers
• Risk and issue management framework
• Service stabilization reports and KPI dashboards
• Transition closure and readiness for steady-state operations

Conformity Criteria:

• Minimum 15 years of professional IT experience, including 10 years in transition, service management, or similar roles

• Proven experience in transition between outsourcing partners
• Fluent communication in Dutch, French, and English (spoken and written). Dutch or French at least C level, the other language at least B2 level. For English at least level B2.
• Available to come to the site (Brussels) twice a week, with Thursday as a fixed day
• The candidate must be available to start the assignment no later than 08/06/2026

Evaluation Criteria:

• +5 Years’ experience in the operations domain

• +5 Years’ experience in coordinating transition/transformation activities
• +10 Years’ experience of managing complex workstreams with structured plans and tracking tools
• +5 years’ experience of coordinating transitions between outsourcing partners