Business Analyst

Start Date: 15/05/2026

End Date: 31/12/2026

Location: Brussels – 2 days per week onsite

Responsibilities:

• Conduct customer needs discovery and CRM investigation by exploring the market for suitable tools.
• Guide delivery in an agile mode from concept to adoption.
• Ensure quality of analysis delivered, including clarity, completeness, traceability, and actionable recommendations.
• Discover and challenge needs from Customer & Operations/KAM.
• Lead workshops and interviews with Key Account Managers, Customer & Operations teams, and other stakeholders to capture user needs, pain points, and target outcomes.
• Translate needs into personas, user journeys, use-cases, user stories, and acceptance criteria.
• Challenge and refine design principles.
• Define scope boundaries for CRM and surrounding systems.
• Build a clear CRM vision, MVP scope, and incremental roadmap.
• Produce high-quality analysis deliverables such as business requirements, process maps, data & reporting needs, and integration needs.
• Ensure requirements are testable, prioritized, and traceable.
• Conduct structured market exploration, including vendor longlist/shortlist, demo scripts, evaluation criteria, and scoring model.
• Coordinate with Security, Architecture, Procurement, and Legal for a transparent and rigorous selection process.
• Own and refine the product backlog, priorities, and release planning.
• Collaborate with technical profiles to ensure feasibility and quality.
• Validate increments with users, organize UAT, and drive iterative improvements.
• Prepare and execute adoption approach, including training needs, communication, new ways of working, and stakeholder alignment.
• Define success metrics and track outcomes.

Requirements:

• Proficiency in Dutch and/or French and English.
• Experience in researching and shaping customer solutions and digital software products.
• Proven experience with CRM tools (selection, implementation, optimization).
• Ability to integrate business knowledge into structured analysis and recommendations.
• Ability to integrate technical constraints and collaborate closely with technical profiles.
• Experience in the energy sector and knowledge of the Belgian energy market.
• Comfortable in a fast-evolving environment; able to quickly integrate updates and reprioritize.
• Problem-solving mindset and proactivity.
• Customer-oriented and autonomous.
• Team spirit, intrapreneurial mindset, results-oriented.