Digital Business Analyst - Expert

Job Title:

Digital Business Analyst

Location:

Brussels

Start Date:

asap

End Date:

31/12/2026

Role Description:

The Digital Business Analyst will drive the development and optimization of digital channels for professional customers and users by aligning business objectives with digital strategies. This involves analyzing business needs, identifying digital solutions, ensuring alignment with business goals, and enhancing user experience with channels.

Responsibilities:

• Gather and analyze requirements to understand business needs and pain points.
• Engage stakeholders and ensure alignment on project progress, timelines, and objectives.
• Identify effective and achievable solutions to business needs and support the delivery phase of digital solutions.
• Support the testing phase, create presentation materials for change management, and lead incident closure in collaboration with Functional Analysts and developers.
• Collaborate with Channel Manager, Product Owner, Marketing/Product Management, and Process team to align digital solutions with overall strategy and objectives.
• Lead specific studies related to the scope, including documentation preparation for Management Teams, Initiative Boards, and Product Boards, and preparation of mock-ups, concept designs, and MVP definition.
• Collect, analyze, and translate business requirements into detailed business specifications for IT, using a user-centric, collaborative, and agile approach.

Language Requirements:

Proficiency in English is a must, complemented by excellent knowledge of at least Dutch or French.

Education:

Master’s degree

Certifications:

Certifications in Business Analysis, workshop facilitation, innovation, design thinking, etc., are a plus.

Experience and Knowledge:

• Minimum 6 years of relevant experience.
• Mandatory experience in requirements gathering and analysis, stakeholder engagement, project management, and problem-solving.
• Experience in digital transformation projects in a consulting/client-facing environment.
• Familiarity with BPMN, data analysis tools, and collaborative tools like digital whiteboards and SharePoint.
• Understanding of delivery frameworks and methodologies (Agile – Scrum).

Business Experience:

• Ability to run productive meetings, work collaboratively, and facilitate workshops.
• Extensive experience in digital transformation projects and managing digital projects to meet business objectives and deadlines.

Preferred Experience:

• Experience with concept design, UX testing, and innovation.
• Proficiency in using data insights for business decisions and optimizing digital channels.

Soft Skills:

• Analytical mind and conceptual thinking.
• Negotiation and persuasion skills.
• Excellent communication skills (verbal and written).
• Self-starter, problem-solver, quality-minded, and detail-oriented.
• Goal- and results-oriented, open to change, client and user-focused.
• Eager to understand the strategy behind business requirements and provide recommendations.
• Iterative and adaptive way of working.

Telework Expectation:

50% on-site and 50% homeworking.