Field Service Engineer

Start Date: 20/07/2026

End Date: 30/06/2028

Location: Brussels

Languages Required: English and Dutch/French (good knowledge of the second language)

Employment Type: Full-time

Responsibilities:

• Install, maintain, and repair complex equipment and systems at client locations.
• Diagnose technical problems and perform effective repairs.
• Conduct preventive maintenance to ensure equipment reliability and longevity.
• Document service activities and maintain accurate records.
• Train coworkers on equipment operation and best practices.
• Collaborate with internal teams to resolve complex technical problems.
• Ensure compliance with safety standards and protocols.
• Provide technical support and occasionally train end-users on equipment operation.
• Travel to customer sites across Belgium for service and support.
• Prepare technical write-ups for machine function and troubleshooting.
• Edit and troubleshoot programs using laptop computers and software.
• Work with custom PC & printers, bearings, security locks, touchscreens, and displays.

Conformity Criteria:

• Experience as a service technician outside of an office or PC environment. Knowledge of Windows or Linux is not necessary.
• Willingness to travel daily (approximately 200–300 km per day) in a non-office-based role and work outdoors in all weather conditions.
• Possession of a valid driving license (Category B) and own vehicle with sufficient trunk space (no mini, sports car, coupé, or convertible).
• Experience with Teams and Outlook.
• Proficiency in Dutch or French (C1 level) and knowledge of the other language (NL/FR) and English (B2 level).

Evaluation Criteria:

• Ability to independently analyze and resolve malfunctions. (Describe how you would approach a defective device when the cause is not immediately clear.)
• Capability to perform maintenance and repairs remotely. (Demonstrable experience with remote support tools or monitoring software.)
• Ability to install, configure, and test new devices. (Explain how you verify that a device is functioning correctly after installation.)
• Skill in preparing accurate and clear technical reports. (How do you ensure your intervention report is complete and understandable?)
• Knowledge of ServiceNow.