Process Manager / Team Lead Planning & Dispatching

This is a full-time position starting on 01/07/26 and ending on 31/12/26, with the possibility of extension. The role requires three days on-site work.

Responsibilities:

• Lead and develop a team of 4 Planners and 9 Dispatchers.
• Ensure consistent execution of planning and dispatching processes and procedures.
• Coach, support, and develop team members while fostering a collaborative and performance-driven culture.
• Act as the operational escalation point during contingencies and operational disruptions.
• Drive continuous improvement initiatives and identify opportunities for process optimization.
• Support the further automation and digitalization of planning and resource management activities.
• Coordinate seasonal operational transitions with internal and external stakeholders.
• Act as the single point of contact for internal stakeholders and external operational partners.
• Support the development and implementation of the strategic vision for Planning & Dispatching.
• Contribute to a future-proof planning organization focused on innovation, efficiency, and customer experience.

Stakeholder Environment:

The Process Manager will interact with a broad range of internal and external stakeholders, including:

• Process Owners
• Duty Managers
• Customer Service Managers
• Baggage Team
• Airlines
• Ground Handlers
• Check-in Handlers

Candidate Profile:

Education:

• Master's degree or equivalent through experience.

Experience:

• Minimum 5 years of experience in an operational and customer-oriented environment.
• Minimum 3 years of experience leading, coaching, or coordinating teams.
• Experience within planning, dispatching, resource management, or comparable operational environments.
• Experience managing multiple stakeholders in a complex operational context (internal and external stakeholders).

Technical Skills:

• Planning & Dispatching processes
• Resource Management
• Process Improvement
• Continuous Improvement methodologies
• Web-based analytics tools
• RMS / Planning tools

Soft Skills:

• Strong people manager with a coaching leadership style.
• Excellent stakeholder management skills.
• Strong communicator capable of influencing at all levels.
• Analytical and solution-oriented mindset.
• Able to remain calm and decisive in operationally critical situations.
• Strong organizational and prioritization skills.
• Natural collaborator who brings people together around common goals.

Languages:

• Dutch and English proficiency required.