Business Analyst/Functional Analyst for "Service Now"

Location: Brussels

Start Date: asap

End Date: 31/05/2027

Role Description:

We are looking for a Senior Business Analyst with knowledge of Functional Analysis and Service Now. 

Responsibilities:

• Identify and understand business/client needs, challenge them when required, and help the business reflect on the needs concerning the 'fit with the tool' and tooling strategy.
• Obtain formal validation of collected requirements using mock-ups and visuals.
• Define and analyze the business model using modeling techniques and methods such as Aris and UML diagrams.
• Understand the E2E process and data flow, analyze and document the new process and data model in Service Now.
• Translate business/client needs into requirements for building target solutions in Service Now.
• Formalize and document requirements following the standards of the tribe/squad and participate in functional analysis to enable developers to progress autonomously.
• Liaise with other contributors when required.
• Help prepare and participate in end-to-end testing of new functionalities to deliver maximal quality.
• Assist businesses in onboarding new solutions by mapping needs with delivered functionalities (change management).
• Act as an interface between stakeholders, communicating fluently both orally and in writing.
• Identify, communicate, and manage constraints, impediments, risks, and issues to maintain qualitative delivery on track.

Language Requirements:

• Dutch: Strong written and spoken communication skills
• French: Strong written and spoken communication skills
• English: Strong written and spoken communication skills

Education:

Master or equivalent by experience

Required Experience/Knowledge:

• At least 6 years of relevant experience in a Business Analyst role, with some functional analysis knowledge.
• Preferable knowledge of Service Now.
• Experience with conceptual modeling techniques and methods (UML, Aris, mock-ups).
• Good expertise in MS Office is preferable.
• Functional and technical basic knowledge.
• Good understanding of workflow processes.
• Excellent analytic skills.
• Customer centricity and empathy.
• Great stakeholder management.
• Great communicative skills are preferable.
• Knowledge of Agile methodology (or execution roles such as OPUS owner, feature owner).
• Knowledge of Service Now.

Soft Skills:

• Analytical mind – conceptual thinking, curious.
• Customer-centric, great stakeholder management, good communication skills.
• Structured problem-solver.
• Quality-minded with an eye for detail.
• Delivery-oriented on his/her own scope.
• Open to change and ability to integrate change into the roadmap.
• Self-leading (empowered, autonomous worker with end-to-end ownership).