CRM Solution Architect - Oost-Vlaanderen

Locatie: Zwijnaarde, Oost-Vlaanderen, Belgium
Datum Geplaatst: 07-08-2019
Voor onze klant regio Oost-Vlaanderen, zijn we op zoek naar een CRM Solution Architect.

Our client is launching a major Digital Transformation programme that aims to significantly improve our customers experience throughout their journey. The programme is organised across several workstreams: Digital Experience Marketing & Content, Pricing & Data/Analytics, Technology Change, and Digital Culture.

 
Deliverables & Activities:  
  • Deliver and/or oversee HLDs for CRM capabilities as outlined opposite
  • Lead/co-ordinate design for use cases that span domains and/or applications
  • Oversee detailed design/build in relation to the above areas
  • Deliver target and transition architectures
  • Select solutions/software to meet use cases /user stories
  • Drive and/or support solution/vendor selection processes and choices against criteria (requirements, costs. Time, strategic fit etc)
  • Manage key design decisions and key architectural/design issues
  • Ultilise/manage standards, tools, best practice, and development methodologies
Knowledge & Skills:
 
  • Experience in CRM Architecture, including  the following processes/technologies
    • Off the shelf CRM packages e.g. Microsoft Dynamics CRM, SAP CRM etc for case and service management and central customer records inc consent/preference management etc
    • Customer Data Management processes inc data cleansing, merge, match
    • Customer data marts/SCV to support marketing sales and service processes and integration
    • Customer survey and NPS
    • Omni-channel CRM processes 
  • Demonstrated experience with determining end state and transition architectures, and determining roll-out strategies.
  • Experience in solution/software evaluation and selection
  • Manage production/approval process for Blueprint/HLD’s for domain specific and cross-domain designs
  • Overseeing the development of solutions by build/delivery teams to standard
  • Take part in Programme Architecture Governance (Design Authorities); both submitting solution designs, and overseeing the data architecture elements of other architects designs
  • Contribute to the development of standards, tools, best practice, and development methodologies to enhance planning and delivery.
  • Providing proactive oversight and advice to architects and other fostering re-use, design for scale, stability, and operational efficiency of marketing solutions.
 
 
 
 


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Vriendelijke groeten, bien à vous, kind regards,
 
Audrey Melis
Senior IT Recruiter @ V-IT
Cronos Group

+32 (0)478 88 10 95
audrey.melis@v-it.be

 
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