Voor 1 van onze klanten zijn we op zoek naar een IT Infrastructure Systems Engineer :

1. Summary
• Troubleshooting server related Linux issues.
• Additional support on Windows and Azure is also required.
• Firm knowledge of DNS, DHCP and basic knowledge of networking.
• Follow-up of Operational solutions.
• Multiple teams and partners contact.
• Team player with autonomy, process and procedures aware.
• Documentation capabilities.
• Troubleshooting skills with root cause analysis and workarounds.
• Implement automation.
• Monitoring.
• At least 3 years’ experience in a Linux and Windows systems environment.

2. Organization
The candidate will be part of the IT Infrastructure team, composed of 2 clusters: Implementation & Lifecycle and Rollout & Support. More specifically, he/she will be a member of the Rollout and Support Operations team, in charge of rollout, maintenance, 3rd line support and monitoring of Infrastructure.

3. Responsibilities
The candidate must be able to install, configure and troubleshoot Linux and Windows systems, integrated with other IT components, with stability and service continuity as key factors of success.
He/she must also be able to configure and review monitoring of such components, to maintain supportability, stability, and performance.
IT Infrastructure team also ensures the highest level of support, and oversees coordination, analysis, follow-up and resolution of incidents and problems. Support will be given in person or by coordination of internal and external partners.

4. Tasks
After a short period of onboarding, the candidate will be responsible for Linux and Windows systems. This includes the tasks below:
• Install and configure (Linux and Windows);
• Support and maintain server systems (Linux, Windows, ESX);
• Monitor systems;
• Manage firewall requests;
• Manage DNS and DHCP requests;
• Upgrade and security patching (Linux and Windows);
• Follow-up open incidents and changes;
• Assist IT colleagues in meetings, specifically in the scope of Linux and Windows systems;
• Write documentation and procedures;
• Follow-up existing procedures;
• Translate technical language to be able to support customers;
• Understand interfaces/flows between systems;
• Automate deployment of scripts and software;
• Manage external partners (contact for incidents, changes, escalations) and internal partners;

5. Technical environment
Currently implemented components are listed below. The candidate should master a maximum of these technologies, specifically in the Linux and Windows scope.
• Linux
o Red Hat (versions 5, 6, 7 and 8)
o Centos 9
• DNS - DHCP
o Azure, Linux, Windows
o Config and troubleshooting on Azure, Linux and Windows
o Documentation
• Virtualization
o VMware (adaptation and troubleshooting)
o Azure (analysis and request change)
• Automation
o Bash scripting
o Powershell scripting
o Ansible (creating playbooks, and implement rollouts)
o GIT (manage repositories, GITLAB deployments via runners)
• Monitoring
o Zabbix
o Science Logic
• Microsoft
o Windows 10 to Windows 11
o Windows Server 2008 to Windows Server 2019
o Active Directory, Azure Active Directory, AAD Connect
o GPO’s
o Azure
• Applications
o Jira software
o Veeam backup

6. Profile
The candidate should have at least 3 years of experience of Linux and Windows systems.
The candidate must:
• Have good analysis and troubleshooting capabilities to quickly solve problems;
• Be able to coordinate and plan changes and small projects;
• Be precise in changes and incidents and perform a regular follow-up;
• Being certified is a plus;
• Other certifications in other technologies (Azure, Ansible, Windows, VMware, GIT…) are bonus assets;
• Be assertive in relation with IT colleagues and business end users, with respect for ideas, skills and interests of all involved people;
• Be able to stay efficient under pressure, and stay flexible with priorities reordering;
• Be able to make the technical translation to customers;
• Have good communication skills;
• Be comfortable with Microsoft Office suite, diagraming software and techniques;
• Being fluent in spoken and written French and English is mandatory, Dutch is a bonus asset.