Functional Analyst Salesforce Field Service

For a client, we are seeking a skilled Functional Analyst with expertise in Salesforce Field Service to join our team on a project basis.

Project Duration: January 1, 2025 - December 31, 2026 (with the possibility of extension)
Location: Brussel (with remote work options according to company policy)

Responsibilities:

• Manage corrective and evolutionary maintenance of deployed Salesforce applications.
• Collaborate with project and maintenance teams to support various business domains.
• Engage in functional analysis, backlog management, and user story creation.
• Translate functional needs into user stories and test solutions.
• Perform master data creation/modifications and user administration tasks.
• Provide support during System Tests, System Integration Tests, and User Acceptance Tests.
• Conduct sanity checks post-deployment and manage change documentation and training.

Required Qualifications and Experience:

• Certified Salesforce Administrator (Must have)
• Certified Platform App Builder Salesforce (Must have)
• Minimum 3 years of proven experience as a Business/Functional Analyst (Must have)
• Minimum 2 years of proven experience as an analyst on Salesforce - Service Cloud or Field Service Lightning (Must have)
• Minimum 2 years of proven experience in configuration on Salesforce (Must have)
• Proven experience in incident management (Field Service Lightning) (Must have)

Desired Skills:

• Experience with the configuration of Flow Salesforce (Should have)
• Knowledge of Agile methodology (Should have)
• Proven experience with JIRA (Should have)

Language Proficiency:

• Fluent in French or Dutch (Must have)
• Proficient in English (Should have)

This role offers the opportunity to work on a program aimed at deploying a solution for work and workforce management, as well as the digitalization of field reports, within a dynamic and supportive environment.