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Operational Manager

Brussel, Brussel

Voor een van onze klanten zoeken wij een medior operationeel manager voor de verdere uitrol van het Capaciteitsvergoedingsmechanisme.
Info

Start ten laatste januari
Voltijdse opdracht
Locatie Brussel (min. 2d/week on site)

Context
Is responsible for:

Implementation: Ensure the operational readiness of the processes to be operated, meaning, implementing the necessary processes and make them evolve over time (mainly in-house developped IT tools), implementing procedures through robust IT and non-IT tools in collaboration with the product architects, customer service, business analysts and IT services.
Operations: running the processes of prequalification (i.e. registration, checks and controls, calculation of parameters… for all the participants to the CRM mechanism), auction, monitoring and settlement, reporting & transparency, etc.

In view of the large task of continuing the implementation and operating the processes in the large context of the CRM,we are looking for a (CRM) Market Operations and Implementation Manager to reinforce the Market Operations team. In the Market Operation team, you will have a unique role combining both Implementation and Operation responsibilities making it a dynamic and enriching position.

Skills

Master degree in Economics / Engineering or equivalent experience
Very good communication and trilingual skills (FR/NL/EN – spoken and written)
3-5 years relevant experience, e.g. in implementing complex processes in IT tools, in running operations
MS office very good knowledge. Knowledge of Python, VBA in excel and/or PowerBI is a nice extra.
Problem-solver: knows when (s)he may act/answer, may not and may delegate the action/question to the appropriate person (following the process)
Strong willingness to develop in-depth expertise on the CRM and specific related processes and product designs
Very procedural and accurate with the ability to work in an evolving environment and to update the processes
Customer oriented and independent

Operational Manager

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