Support Agent 

For a client, we are seeking a Support Agent for a 3 to 6-month project with the potential for extension into a more traditional Windows support role. The successful candidate will provide first-line support.Training will be provided to ensure familiarity with the tool.

Job Title:

Support Agent

Location:

Waals-Brabant

Project Duration:

3 to 6 months

Responsibilities:

• Provide IT support on business applications 
• Support incidents related to in-house applications for a specific project.
• Offer support on Windows 10/11 and Office software (O365).
• Handle and follow up on IT incidents and questions received via phone and/or ticketing tool.
• Escalate issues to other teams and partners when necessary.
• Create, review, and maintain documentation, and draft communications for customers.

Requirements:

• Basic knowledge of IT with prior Helpdesk experience.
• Strong technical background and analytical skills.
• Proficiency in Windows 10/11 and Microsoft Office applications (Office 365).
• Excellent communication skills in Dutch and French; good knowledge of English is a plus.
• Ability to identify the cause of problems in a complex environment and quickly offer effective solutions or workarounds.
• First experience in a similar position is a plus.

Working Hours:

Monday to Friday, 08:00 - 18:00 (in shifts, e.g., 08:00-17:00, 09:00-18:00)

Languages Required:

• Dutch or French
• English (advantageous)