Business Analyst Opportunity

Location:

Brussels

Start Date:

Asap

End Date:

31/03/2026

Role Description:

The Business Analyst will work within the Digital Channels & Customer Experience team, ensuring stakeholder value creation throughout the agile life-cycle. Responsibilities include:

• Gathering, understanding, and challenging the needs of diverse stakeholders.
• Consolidating and standardizing stakeholder needs for delivery teams.
• Safeguarding the end-to-end value of delivered solutions.
• Collaborating with experts to define product concepts and processes.
• Involving end-users to validate needs and pain points.
• Contributing to Opus and Feature slicing, applying the MVP concept.
• Defining acceptance criteria for Opuses and Features.
• Collaborating with Product Owners and development teams during feature refinement.
• Supporting business and user testing, including organizing User Acceptance Testing (UAT).
• Assisting Change and Go-To-Market Managers with preparation activities.
• Monitoring the success of new solutions and suggesting improvements.

Language Requirements:

• English: Strong written and spoken communication skills required.
• French: Strong written and spoken communication skills are a plus.
• Dutch: Strong written and spoken communication skills are a plus.

Education and Certification:

• Master’s or Bachelor’s degree with relevant experience.
• Certification in Business Analysis and Project Management Methodology is required.

Required Experience and Knowledge:

• At least 10 years of relevant experience.
• Experience with Business Analysis methods and techniques such as elicitation techniques, impact mapping, story mapping, and design thinking.
• Proficiency in MS Office.
• Understanding of IT and testing is preferable.
• Experience in financial services, particularly in banking with a focus on digital journey definition and implementation within customer channels, ideally in the domain of payments.
• Good understanding of workflow processes and business architecture.
• Project experience in large companies is preferable.
• Process management experience.

Soft Skills:

• Analytical thinking and problem-solving.
• Excellent communication, presentation, and interaction skills.
• Conceptual thinking.
• Structured approach.
• Result-oriented.
• Open to change.