IT Helpdesk Consultant Opportunity

For a client, we are seeking an IT Helpdesk Consultant.

Details

Start Date: Immediate

End Date: To be determined

Location: Brussels

On-site Requirement: 100% on-site presence required

Responsibilities

• Roll out Windows 11: Manage appointments with users, prepare laptops for delivery, and handle delivery and recycling.
• Travel to external offices in Belgium for Windows 11 roll-out.
• Serve as the contact person for local IT issues.
• Manage helpdesk tickets using ASK from Atlassian.
• Oversee stock management, primarily laptops.

Secondary Responsibilities

• Provide backup and assistance to the Team Coordinator, Service Desk Manager, and Experts during work overloads.
• Assist in coaching and guiding junior team members.
• Stay informed about recent infrastructural changes and modifications impacting internal customer experience.
• Share expertise internally to improve tool/service delivery.

Non-Technical Profile Requirements

• Ability to work independently as the sole person present on-site.
• Capable of handling multiple tasks simultaneously with limited supervision.
• Team player within a team of 10 located in various places.
• Accepts personal responsibility for client satisfaction.
• Client-oriented with strong communication skills (verbal and written).
• Strong reporting, organizational, and problem-solving skills.
• Stress-resistant and very punctual.
• Quick learner and motivated self-starter.
• Able to follow change management procedures and internal guidelines.

Technical Profile Requirements

• Good knowledge of PC systems.
• Proficient in Windows 10 & 11.
• Familiar with Active Directory, Exchange, Print Management, Ticketing, and Stock Management.
• Understanding of Networking and Patching.

Methodology/Certification Requirements

• High school diploma required. Advanced coursework in technical systems and continued education in technical disciplines is preferred.

Language Proficiencies

• Fluent in Dutch is mandatory.
• Good understanding of French.
• English is a plus.