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Digital Workplace 1st line Support
Brussel, BrusselV-IT is looking for a Digital Workplace 1st line Support for a client in Brussels.
Startdatum: 28/04/2025
Einddatum: 27/04/2026
Locatie: Brussel
Regime: Voltijds
Deadline indiening: 10/04
Soft skills
Actively listen to and understand the needs of end-users. Demonstrate empathy and responsiveness to their concerns.
You do not settle for status-quo and always propose ways to improve current processes, ways of working & yourself.
Work Environment
Your main working location is in the centre of Brussels. Metro and train connections are located at walking distance. Parking options are available nearby.
8 hours per day with a shift principle.
Possibility to work from home, up to 2 days per week.
Startdatum: 28/04/2025
Einddatum: 27/04/2026
Locatie: Brussel
Regime: Voltijds
Deadline indiening: 10/04
Job Title
Digital Workplace Support Agent
Job purpose
The client is actively looking for a new team member for its Digital Workplace team to provide first-line support to its end-users. You will assist users with their issues and inquiries either remotely (via mail, phone or a ticketing system) or in person at one of our IT Corners.
Additionally, you will assist with recurring and proactive tasks within the team. This includes regular maintenance, updates, and improvements to our systems and processes to ensure optimal performance and user satisfaction.
The ideal candidate needs to perform the following tasks (non-exhaustive):
Skills
Language
Technical expertise
Certifications (Nice to have)
Digital Workplace Support Agent
Job purpose
The client is actively looking for a new team member for its Digital Workplace team to provide first-line support to its end-users. You will assist users with their issues and inquiries either remotely (via mail, phone or a ticketing system) or in person at one of our IT Corners.
Additionally, you will assist with recurring and proactive tasks within the team. This includes regular maintenance, updates, and improvements to our systems and processes to ensure optimal performance and user satisfaction.
The ideal candidate needs to perform the following tasks (non-exhaustive):
- Welcome and assist our end-users.
- Help and guide with technical resolution of software and hardware related incidents.
- Perform pro-active maintenance on our devices and systems.
- Review and update technical documentation.
- Guard the accuracy of our internal tools and maintain a record of all performed activities in our ticketing system.
- Work at least 3 days per week at one of our locations in Brussels.
- Work up to 2 days per week from home, one day starting at 07:00 and the other ending at 17:00.
Skills
Language
- Fluent in FR, NL and EN: reading, writing and speaking
Technical expertise
- Basic knowledge about computers hardware and software, more specifically Microsoft Windows 10 and 11. Experience with virtual computers is a plus.
- Basic knowledge of internet and cloud-related technologies (Intune, Teams, SharePoint, Microsoft Edge, Google Chrome, …)
- Experience with iPhone and iPad devices.
- Experience with SCCM, Intune and/or ticketing systems (i.e. Omnitracker).
Certifications (Nice to have)
- MS-900:M365 Fundamentals
- SC-900:Security, Compliance and Identity Fundamentals
- Communication
-
- Written Communication: Write easily understandable, structured & efficient messages.
-
- Verbal Communication: An active listener who can provide constructive feedback and adapt his language (level & form) to the situation at hand as well as passing messages in a clear and concise way.
- Customer Centric attitude
Actively listen to and understand the needs of end-users. Demonstrate empathy and responsiveness to their concerns.
- Team player who has a good sense of collaboration, respect, reliability & friendliness
- Continuous improvement mindset:
You do not settle for status-quo and always propose ways to improve current processes, ways of working & yourself.
- A Self-Starting & Self-Managing individual who can accomplish tasks with the required level of quality with minimal supervision.
- Developed sense of ownership.
Work Environment
- Location
Your main working location is in the centre of Brussels. Metro and train connections are located at walking distance. Parking options are available nearby.
- Work schedule
8 hours per day with a shift principle.
- Homeworking
Possibility to work from home, up to 2 days per week.