Junior IT Service Management Administrator

Role Overview

Are you an ambitious individual with a strong drive to optimize processes and elevate the quality of IT services? We have an exciting opportunity for an IT Services Administrator. This role is perfect for candidates who possess a proactive mindset and a genuine passion for IT Service Management delivery quality and understand the importance of a process-controlled IT environment. Our ideal candidate is passionate about maintaining accurate data in the CMDB and suggests improvements to streamline and automate processes. You are a fluent communicator with a flexible, out-of-the-box way of thinking.

Responsibilities

• Implement best practices in Configuration and Asset Management, supported by ITIL training.
• Update and maintain accurate information in the Configuration Management Database (CMDB).
• Assist in server asset & CI creation and upkeep processes, working closely with the IT Services Team.
• Proactively validate CMDB data for completeness and quality, identifying areas for improvement.
• Generate and deliver reports and lists, providing valuable insights.
• Collaborate with the IT Services Team to enhance the Configuration and Asset Management Database and improve data accuracy.
• Actively check and follow up on the ordered Assets vs the delivered Assets.
• Update the Account Repository Administration Tool on tasks triggered by Service Request Forms (SRF).
• Update CMDB on tasks triggered by SRF’s and RFC’s.

Practical Details

• Join a team of 6 dedicated professionals.
• Initially, the role will be 100% onsite; post-training, up to 40% remote work can be arranged.

Inclusion Criteria

• Passion for improving the quality of data in the CMDB.
• Familiarity with IT Service Management processes such as ITIL or COBIT is a plus.
• Knowledge of ServiceNow (SNOW) is required.
• Strong communication skills, both written and verbal.
• Knowledge of desktop software like Word and Excel is required.
• Meticulous attention to detail, with a process-oriented and customer-focused mindset.
• Enthusiastic candidates with an interest in IT Service excellence.
• Willingness to obtain in-depth knowledge of ITIL principles and ServiceNow with provided training.
• Excellent team player with the ability to work independently.
• Native Dutch speaker and excellent knowledge of English.

Exclusion Criteria

• Candidates significantly overqualified for a junior IT Services Administrator role.
• HR profiles, Business Analysts, Project Managers, Business Change Managers.
• First-line support roles, IT Technical support Engineers.
• Theoretical ITIL consultants without hands-on experience.