Business Analyst - Digital 

Location: Brussels

Start Date: asap

End Date: 31/03/2026

Mission Context:

The Business Analyst continuously ensures stakeholder value creation throughout the agile life-cycle by bringing expertise and coordination to the Epic study and refinement process. This involves gathering, understanding, and challenging the needs of a diverse set of external and internal stakeholders, consolidating and standardizing these needs into input for the delivery teams, and safeguarding the end-to-end value of the delivered solution.

Responsibilities:

• Gather, challenge, and consolidate the pain points and needs of diverse stakeholders, gaining extensive expertise on the subject.
• Collaborate closely with relevant experts to define the product concept, detailed processes, and/or conceptual and functional architecture.
• Involve end-users to identify, confirm, and validate needs and pain points in collaboration with the UX researcher and support the Product Owner.
• Contribute to Opus and Feature slicing, applying the Minimum Viable Product (MVP) concept, and support backlog prioritization and refinement.
• Define acceptance criteria for Opuses and Features.
• Collaborate with the Product Owner and development team during the refinement of Features to ensure all necessary information is available.
• Provide support during business and user testing and assist with organizing User Acceptance Testing (UAT).
• Support the Change Manager and Go-To-Market Manager with preparing change and go-to-market activities.
• Actively monitor the success of new solutions based on KPIs and derive potential improvements.

Language Requirements:

• English: Strong written and spoken communication skills are required.
• French: Strong written and spoken communication skills are a plus.
• Dutch: Strong written and spoken communication skills are a plus.

Education and Certification:

• Master’s or Bachelor’s degree with relevant experience.
• Certification in Business Analysis and Project Management Methodology is required.

Required Experience/Knowledge:

• At least 4 years of relevant experience.
• Experience with Business Analysis methods and techniques such as elicitation techniques, impact mapping, story mapping, and design thinking.
• Good expertise in MS Office.
• Good understanding of IT and testing is preferable.
• Experience in services, with a focus on digital journey.
• Good understanding of workflow processes and business architecture is preferable.
• Process management experience.

Soft Skills:

• Analytical thinking and problem-solving.
• Excellent communication, presentation (storytelling), and interaction skills (stakeholder management).
• Conceptual thinking.
• Proactive and structured approach.
• Result-oriented.
• Open to change.