Job Title: Monitoring Engineer - Dynatrace Specialist

Start Date: April 2025

End Date: December 31, 2025 (with the possibility of extension)

Work Location: Brussel-Hoofdstad, 1 day per week on-site

Responsibilities:

• Participate full-time in the Monitoring Operations Center (MOC) program.
• Implement an end-to-end and transversal view of applications and infrastructure, focusing on critical business applications and their components.
• Set up MOC components in Dynatrace, including:
  • Implementation of the event management process
  • Creation and maintenance of dashboards, reporting, and alerting
  • Setup and maintenance of the interface to the ITSM tool, APM 2.0 tool, and Zscaler ZDX
  • Setup and maintenance of automation jobs for ITSM ticket creation and updates, CMDB maintenance, and testing using synthetics
  • Setup and maintenance of correlation rules
• Analyze, prepare, and implement changes and releases, ensuring scope, timing, and planning are respected.
• Conduct Build To Run quality reviews.
• Create and maintain Technical User Guides and Operations Guides.
• Follow up on issues in an agile manner, adhering to scrum methodology.
• Collaborate with engineers and specialists from other teams, including infrastructure, development, and ITSM teams.
• Report to the service delivery manager.
• Work closely with other members of the monitoring team and the MOC.

Qualifications and Experience:

• Minimum of 5 years of experience for senior roles; over 10 years for expert roles.
• Specialist knowledge and experience with Dynatrace.
• Strong understanding of ITSM processes, particularly incident, problem, event, and configuration management.
• Proficient in Dutch or French and English.
• Excellent analytical skills.
• Strong team player with good communication skills (oral and written).

Desired Skills:

• Experience in complex infrastructure environments.
• Ability to work effectively in a collaborative team environment.