Project Support Officer - Senior

Location: Brussels

Start Date: asap

End Date: 01/06/2026

Role Description:

As a Senior Project Officer, you will be responsible for managing services and processes end-to-end. Your key responsibilities will include:

• Monitoring and evaluating supplier performance, addressing any issues that arise.
• Identifying and managing risks and issues, assessing their impact, and developing mitigation strategies.
• Collaborating with cross-functional teams to achieve common goals.
• Ensuring deliverables meet quality standards and requirements.
• Collecting and analyzing data to identify trends, opportunities for improvement, and areas for cost reduction.
• Offering training and support to stakeholders, including suppliers.
• Building and maintaining strong relationships with suppliers.
• Identifying areas for process improvement and implementing changes to increase efficiency, reduce costs, and enhance quality.
• Developing and updating process documentation to ensure consistency and compliance.
• Ensuring compliance with organizational processes and procedures.

Language Requirements:

Sound working knowledge of English, French, and Dutch.

Education:

Bachelor degree or equivalent by experience.

Telework:

50% on-site (Brussels) & 50% homeworking.

Required Experience / Knowledge:

• At least 5 years of experience in a large IT environment.
• Technical experience mandatory.
• Affinity with and knowledge of end-user tools (hardware and software).
• Microsoft 365 tools preferable.
• Service Management Tools (Service Now).
• Asset Management Database (CMDB - HAM).
• Automation skills (PowerPlatform).

Business Experience:

• Affinity with the Agile Way of working.
• Strong organizational insights.
• Familiar with various IT systems.
• Experience in project coordination preferable.
• Experience in a support environment (helpdesk, field support) and with the associated processes.

Soft Skills:

• Ability to see the overall picture (helicopter view).
• Structured approach and result-driven.
• Ability to respect deadlines and budget.
• Decision-making.
• Strong communication and diplomatic skills.
• Customer-oriented.
• Proactive.
• Team spirit.

Work Regime:

100% or 80%.