Job Title: Incident Manager

Location: Brussels

Start Date: Asap

End Date: 15/06/2026

Telework Expectation: 50% on-site & 50% homeworking

Mission Context:

We are looking for a Major Incident Manager to handle complex, transversal incidents within IT architecture.

Responsibilities:

• Manage major incidents to restore services while minimizing business impact.
• Organize and prioritize tasks, formulate action plans, and ensure efficient follow-through.
• Conduct meetings with large audiences effectively.
• Turn stress into positive energy to drive results.

Required Qualifications and Experience:

• Bachelor or Master diploma, or equivalent through experience.
• ITIL certification.
• At least 6 years of relevant experience as an Incident Manager (experience in a user support center is not valid).
• Good technology and multi-platform knowledge to understand IT architecture dependencies.
• Experience as an IMOD in a banking environment is an added value.

Language Proficiency:

• Dutch: Basic knowledge, orally (optional)
• French: Good knowledge, both orally and in writing
• English: Good knowledge, both orally and in writing

Desired Skills:

• Eager to learn new technologies.
• Dynamic, accurate, pro-active, and able to work independently.
• Excellent team player with strong customer and results orientation.
• Ability to manage stress and maintain a positive attitude.