Process Engineer / Business Analyst

Location: Brussels

Start Date: 01/07/2025

End Date: 31/12/2025

Telework Expectation: 50% on-site & 50% homeworking

Mission Context:

The Process Engineer / Business Analyst will document a holistic view of the organization’s strategy, processes, information, and information technology assets. The role involves bringing business needs, capabilities, technology, and processes together efficiently and effectively.

Responsibilities:

• Define and implement new business (sub)processes aligned with strategic objectives.
• Adjust and improve existing processes for customer satisfaction, efficiency, and risk management.
• Define needs and test changes to applications.
• Conduct analyses and studies on process improvements.
• Liaise with operational teams and maintain documentation for standardization and incident resolution.
• Ensure compliance with internal and external guidelines.
• Identify and define detailed product requirements and use cases.
• Assist in translating requirements into test conditions and expected results.
• Participate in quality management reviews.
• Execute the business analysis effort through all project phases.
• Guide change management processes to ensure mastery of new or changed processes.
• Collaborate with Business and IT partners to ensure solutions meet customer and employee needs.

Within the Agile Framework:

• Participate in a multidisciplinary team to define, build, test, and implement products or services.
• Help deliver stories in planned sprints, focusing on executing the sprint backlog.
• Organize work independently, estimating task scope and complexity.
• Commit to work during sprints or trimesters.

Education and Certification:

Bachelor/Master or equivalent by experience.

Language Requirements:

Fluent in French, Dutch, and English.

Experience:

3 to 5 years of experience.

Technical Experience:

• Mandatory: Knowledge of the business context and process improvement techniques.
• Preferable: Experience in writing business requirements.

Soft Skills:

• Excellent analytical skills and ability to structure and model.
• Efficient facilitator and communicator.
• Strong ability to convince, influence, and negotiate.
• Customer-oriented and driven to meet expectations.
• Team player with an analytical mind and conceptual thinking.
• Able to work independently with a quality-minded approach.
• Fully endorses Scrum values: focus, openness, commitment, respect, and courage.