IT Service Desk Functional Agent - Accountancy

Start Date: As soon as possible

End Date: 31/12/2025

Location: Waals-Brabant

Responsibilities:

• Handle and follow up on IT incidents and questions received via phone and/or ticketing tool.
• Escalate issues to other teams and partners when necessary.
• Understand complete accountancy processes.
• Support incidents related to in-house applications and accountancy subjects.
• Create, review, and maintain documentation; draft communications for customers.

Requirements:

• Must have knowledge of accountancy.
• IT all-rounder with a strong technical background and analytical skills.
• Proficiency in Windows 10/11 and Microsoft Office applications (Office 365).
• Excellent communication skills in Dutch and French; good knowledge of English is a plus.
• Ability to troubleshoot problems in a complex environment and provide effective solutions.
• Prior experience in a similar position is a plus.

Working Hours:

• Monday to Friday: 08.00 – 17.00 or 09.00 – 18.00
• Saturday: 08.00-16.00 (every 5/6 weeks, with the option to work from home and not scheduled on Friday)

Desired Skills and Experience:

• Junior IT Support Engineer
• Accounting/Accountancy: Intermediate level, experience 1 to 3 years ago
• Communication: Advanced level, recent experience
• Customer oriented: Advanced level, recent experience
• First experience as Helpdesk 1st line: Nice to have
• Hardware: Intermediate level, recent experience
• Jira: Beginner level, recent experience
• Office 365: Beginner level, recent experience
• Operating Systems (Windows, ...): Intermediate level, recent experience
• Problem analysis and solving: Intermediate level, recent experience
• Security: Beginner level, recent experience
• TCP/IP, DNS, DHCP: Beginner level, recent experience
• Ticketing management: Intermediate level, recent experience
• Windows 11: Beginner level, recent experience

Language Proficiency:

• Dutch: Full professional proficiency
• English: Nice to have
• French: Full professional proficiency