Project Support Officer

Job Title: Project Support Officer

Location: Brussels

Start Date: 07/07/2025

End Date: 16/01/2026

Function Description:

The Project Officer will contribute to various projects, focusing on onboarding different entities into the IT ecosystem and end-user support services. Responsibilities include:

• Agreeing on project goals (priority, budget, scope) with the Product Owner, Scrum Master, and stakeholders.
• Defining project steps and planning (project breakdown).
• Launching and coordinating activities.
• Monitoring progress, ensuring deadlines and budget adherence.
• Identifying and managing risks and issues.
• Reporting to line management and stakeholders.
• Identifying areas for improvement and automation to enhance efficiency.

Language Requirements:

Proficiency in English, French, and Dutch.

Education:

Bachelor’s degree or equivalent experience.

Travel Requirements:

Occasional travel to the Netherlands or Paris, approximately four times a year.

Telework:

50% on-site (Brussels) & 50% homeworking.

Required Experience/Knowledge:

• At least 5 years of experience in a large IT environment.
• Technical experience is mandatory.
• Affinity with and knowledge of end-user tools (hardware and software) is preferable.
• Experience with Service Management Tools (Service Now) and Asset Management Database (CMDB).
• Automation skills (Power Platform).

Business Experience:

• Proven experience in project coordination.
• Strong organizational insights.
• Familiarity with various IT systems is preferable.
• Experience in a support environment (helpdesk, field support) and associated processes.

Soft Skills:

• Ability to see the overall picture (helicopter view).
• Structured approach and result-driven.
• Ability to respect deadlines and budget.
• Decision-making skills.
• Strong communication and diplomatic skills.
• Customer-oriented.
• Proactive and team spirit.