IT Project Manager – ServiceNow

Start Date: ASAP
Workload: Full-time
 

Role Overview

We are looking for an experienced IT Project Manager with strong skills in managing enterprise IT initiatives, particularly within the ServiceNow platform. The ideal candidate will lead cross-functional teams across multiple geographies (Belgium & India) and will regularly interact with senior stakeholders, including C-level executives.

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Key Responsibilities

Project Leadership

• Lead and coordinate the project team across locations

• Align team members on project goals and ensure timely delivery

• Drive decision-making and enforce follow-up on project activities

Project Monitoring & Control

• Oversee scope, planning, budget, and timelines

• Apply the ADOPT methodology for ServiceNow implementations

• Manage scope changes, timeline shifts, and cost escalations via formal processes

Stakeholder Management

• Identify, engage, and maintain stakeholder relationships

• Ensure clear and consistent project communication to all involved parties

Business Change Management

• Guide business units through change using the ADKAR-based IT change framework

• Support integration and transition of business processes into the new environment

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Expected Deliverables

• Updated and validated project charter (standard format)

• Work Breakdown Structure (WBS) with clear deliverables

• Project decision matrix outlining authority and roles

• Comprehensive risk register

• Stakeholder map and communication planning

• Quality-focused project plan including dependencies and milestones

• Regular status reports (standard format)

• Resource planning (short-, mid-, and long-term)

• A clear business change & release plan

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Requirements

Must-Have Skills

• Proven experience managing IT projects, ideally involving ServiceNow

• Strong ability to coordinate international teams

• Confident communicator with executive-level stakeholders

• Excellent documentation, planning, and risk management capabilities

• Experience with change management methodologies, particularly ADKAR

Language Requirements

• Fluency in English (working language)

• Dutch proficiency is a significant asset