Job Title: OPS Engineer Production Support

Location: Brussels

Start Date: 14/07/2025

End Date: 10/07/2026

Mission Context:

The agile production services team is responsible for supporting Daily Banking, Payments, Risk & Credits. The team collaborates closely with release engineers to support application releases on the infrastructure, providing 24/7 support and on-call services. The focus is on maintaining operational quality and ensuring IT service reliability, with a strong emphasis on customer satisfaction and timely market implementations. Participation in business continuity plans is also required.

Responsibilities:

• Provide second-line support for applications (both non-production and production environments).
• Coordinate production deployments, including the creation of runbooks and follow-up during the deployment process.
• Monitor, document, and manage the lifecycle of environments, ensuring a smooth handover to operations (H20).
• Operate autonomously while adhering to established processes.
• Manage incidents and problems with a constructive, solution-oriented mindset.
• Collaborate with applicative tribes for IT operational support.
• Be flexible and available to work outside normal business hours, including on-call duties (7/7, 24/24).
• Work effectively with colleagues from different countries.
• Develop a comprehensive understanding of the IT environment with team support.

Education:

Master’s degree in Information Technology or equivalent experience

Experience and Knowledge:

• At least 6 years of experience in a similar role
• Familiarity with Agile methodologies is a plus
• Ability to understand complex technical architecture design documents
• Proficient in Control-M on Unix/Linux and Windows
• Experience with TIBCO Businessworks for services deployment, restart, monitoring, and log analysis
• Knowledge of cloud environments (e.g., IBM)
• Understanding of network components (Firewall, load balancer) and protocols (TCP, HTTP, TLS)
• Strong analytical thinking skills
• Overall IT knowledge (Windows, Unix & Linux environments)
• ITIL knowledge
• Experience with Websphere Application Server, MQ, Oracle, and log analysis
• Proficiency in Shell scripting; Powershell is preferable
• Knowledge of infrastructure and applicative performance monitoring
• Mainframe knowledge is preferable
• Banking application knowledge is mandatory

Soft Skills:

• Strong team spirit and ability to work in a dynamic, multicultural environment
• Quick self-starter with a proactive attitude
• Excellent oral and written communication skills
• Strong analytical and synthesis skills
• Agile mindset
• Flexible, accurate, and control-minded

Telework Expectation:

50% on-site and 50% homeworking