Application Owner

Start Date: ASAP

Duration: Long-term assignment

Location: Antwerp & Remote

Languages Required: Dutch & English

Your Role:

As an Application Owner and Support Lead, you will be the guiding force for support questions or requests, collaborating with your technical counterpart. You will serve as the single point of contact (SPOC) for the business, while resolutions are provided by various teams. Your role involves setting up a structured user support organization with the aim of achieving zero support. You will also support initiatives to ensure program stability and effective system monitoring.

In this capacity, you will coordinate documentation, facilitate system improvements, and assist in gathering and structuring change requests. You will also undertake light project management responsibilities, including planning support, stakeholder communication, maintaining governance structures, and providing regular updates on existing programs. Collaboration with business stakeholders, business analysts, and project managers is essential to ensure smooth operations and team alignment. You will report to the Product Company Portfolio Manager.

To Succeed, You Will Need:

• Experience: Minimum of 3 years in stakeholder management, project management, and service management. Experience in program testing is a strong advantage.
• Technical Knowledge:
  • Solid understanding of technical concepts relevant to the role, including familiarity with technologies like Windows, ServiceNow, and SQL.
  • Basic functional knowledge in one or more of the following: Azure Cloud, CI/CD, Java, Azure DevOps, and database administration (DBA).
• Presentation Skills: Proficient in creating clear and concise presentations using tools such as PowerPoint, essential for effective stakeholder communication.
• Stress Management: Ability to handle stress and adapt to changing circumstances with flexibility.
• Communication Skills: Strong ability to articulate ideas clearly and listen effectively to understand others' perspectives.
• Leadership and Interpersonal Skills: Capable of guiding and motivating team members and building relationships with stakeholders.

Our approach is to "hire for attitude & train for skill." We provide on-the-job training for these positions. If you meet some but not all of the outlined criteria, we still encourage you to apply, as on-the-job training may be available for this position.