Job Title: Operational Services Improvement Officer

Location: Brussels

Start Date: 04/08/2025

End Date: 30/01/2026

Work Regime: 100% or 80%

Telework: 50% on-site & 50% homeworking

Role Description:

As an Operational Services Improvement Officer, you will work within the IT Production team to enhance the current processes and increase the end-to-end ownership of services. Your responsibilities will include:

• Monitoring and evaluating the performance of external suppliers using various data sources.
• Identifying potential risks and developing mitigation strategies.
• Collaborating with cross-functional teams to ensure alignment and effective communication.
• Ensuring products and services meet quality standards.
• Collecting and analyzing data to identify trends and opportunities for improvement.
• Offering training and support to stakeholders.
• Building and maintaining strong relationships with suppliers.
• Implementing process improvements to increase efficiency and reduce costs.
• Developing and updating process documentation to ensure consistency and compliance.

Required Qualifications and Experience:

• Bachelor’s degree or equivalent experience.
• At least 5 years of experience in a large IT environment.
• Technical experience with end-user tools (hardware and software).
• Proficiency in Microsoft 365 suite, Service Management Tools (Service Now), Asset Management Database (CMDB - HAM), and Automation skills (PowerPlatform).
• Affinity with Agile Way of working.
• Strong organizational insights and familiarity with various IT systems.
• Experience in project coordination and support environments.

Soft Skills:

• Ability to see the overall picture and adopt a structured, result-driven approach.
• Strong decision-making, communication, and diplomatic skills.
• Customer-oriented, proactive, and team-spirited.

Language Requirements:

Proficiency in English, French, and Dutch.

This role offers a dynamic work environment with a balance of on-site and remote work, providing an opportunity to make a significant impact on service delivery and process improvement.