Data Transmission Network Operator

Start Date: 22/09/2025

End Date: 31/03/2026

Location: Brussels

Regime: Full-time

Application Deadline: 28/08

Service Description:

The Datacom team is responsible for providing a reliable and fault-tolerant communication network. This includes managing fixed and satellite telephony, internet and WiFi connectivity, network security, and various telecommunications platforms that support remote operation and monitoring of high-voltage substations, data collection, physical security, and communication with partner companies.

Responsibilities:

• Front Desk Operator Role:
  • Manage mailbox and calls: intake calls, respond to emails, take actions, and follow up on small tasks, dispatch longer or more complex tasks.
  • Supervise Datacom networks: consult and verify information and alarms from management systems and network nodes across various technologies (PDH, SDH, DWDM, VOIP, IP/MPLS, substation LAN).
  • Level 1 Incident Management: troubleshoot and correlate events, implement work-around solutions, dispatch incidents to technicians or higher-level support if necessary.
  • Handle configuration changes or standard change requests: act as a single point of contact for Datacom requests, implement configuration changes, and collaborate with colleagues.
  • Support planned works execution: perform checks, follow up on works by subcontractors, implement configuration changes, and restore the network to its original state if needed.
• Back Office Role:
  • Support planning of fiber interventions: collect and follow up on planning inputs, align daily planning between customers, contractors, and suppliers.
  • Prepare for planned works: gather necessary information, conduct impact analysis, act as a single point of contact, investigate redundancy mechanisms, and implement them if needed.
  • Level 2 operations: manage incidents dispatched by the front office, follow up with technicians and vendors.
  • Project Management: support infrastructure projects, act as a project engineer for DTNOC projects, and manage service delivery for Datacom projects.
  • Participate in network improvement projects, share knowledge through training and documentation, maintain inventories, and contribute to operation and maintenance improvements.

Requirements:

• Fluent in Dutch or French, with a good knowledge of the other language.
• Excellent working knowledge of English is essential.
• Bachelor's degree in electronics, ICT, or telecommunications, or equivalent technical experience.
• A few years of experience as a Helpdesk officer or Network Operations Support.
• Comprehensive practical and operational knowledge of modern LAN and WAN networks and their management (PDH, SDH, DWDM, Ethernet, IP/MPLS, VOIP).
• Motivated to continuously refine and broaden technical knowledge of Datacom networks.
• Ability to work independently, methodically, and prioritize tasks effectively.
• Strong sense of responsibility and risk assessment skills.
• Customer-oriented, able to handle stress, flexible, and approachable.
• Capable of working in a complex organizational environment and managing different network environments and tools.
• Good communication skills for interacting with colleagues, departments, suppliers, and service providers.