Business Consultant Position

For a client we are seeking a Business Consultant within the Product Journey tribe.

Start Date:

September/October

Work Regime:

Full-time

On-site Requirement:

2 days per week

Languages:

Dutch/English

Role Description:

The Business Consultant will play a crucial role in bridging the gap between business and IT, working closely with various departments to identify, assess, and support new initiatives. The consultant will be responsible for end-to-end journey ownership, ensuring organizational alignment and proactively identifying the impact of changes across business units. The ideal candidate is a strategic thinker with a strong IT background and a passion for customer-centric solutions.

Responsibilities:

• Act as a key liaison between business and IT, ensuring mutual understanding and alignment.
• Proactively identify and assess new business initiatives and their impact across departments.
• Follow up on end-to-end journeys and ensure consistency in customer experience.
• Analyze requirements and their impact on existing processes, systems, and tools.
• Develop and present business cases to support decision-making.
• Collaborate with architects and technical teams to explore and assess solutions.
• Document chosen solutions and ensure legal compliance.
• Set acceptance criteria and validate solutions with stakeholders.
• Provide insights and recommendations based on data and stakeholder input.
• Present findings and proposals to upper management and other key stakeholders.
• Maintain a strong understanding of customer operations, including call center environments.

Requirements & Qualifications:

• Master’s or bachelor’s degree
• Minimum 2-3 years of relevant experience in a similar role
• Strong analytical and problem-solving skills
• Broad business understanding and ability to assess cross-functional impact
• Technical affinity and experience with process modeling and documentation
• Experience in customer-centric or call center environments
• Comfortable presenting to senior leadership and working in high-visibility roles

Must-have Skills:

• Strategic and broad thinking mindset
• Strong communication and stakeholder management skills
• Experience with business case development
• Ability to work independently and collaboratively
• Experience with Jira
• Fluent in English (Dutch is a plus)

Nice-to-have Skills:

• Experience in the telco or utilities sector
• Familiarity with customer journey mapping and service design
• Experience in agile environments