Part-Time Helpdesk Officer

Start Date: 20/10/2025

End Date: 31/01/2026

Location: Brussels

Work Regime: 60%

Responsibilities:

• Handle call and mail intake.
• Provide 1st and 2nd line services.
• Create and follow up on tickets in the Helpdesk ticketing tool.
• Execute various technical actions based on processes and checklists.

Requirements:

• Excellent knowledge of Dutch, English, and French.
• Valid driver’s license and access to a car.
• Flexibility and willingness to travel to different work locations.
• Proficient in Windows 10 and 11 (use, configuration, and troubleshooting).
• Strong knowledge of Microsoft Office (2016/O365).
• Basic knowledge of software such as MS Visio and Adobe products.
• Familiarity with DOS commands.
• Experience with user management using Active Directory.
• Basic understanding of VOIP.
• Experience in TCP/IP (VLANs, POE, Wifi, 802.1x, horizontal cabling, etc.).
• Basic knowledge of videoconferencing and domotics (meeting rooms).
• Troubleshooting skills for smartphones and GPS.
• Basic knowledge of Wifi, VPN, IT network topology, VMware, and software virtualization.
• Experience in staging hardware (user-oriented – PC).
• Basic knowledge of hardware (PC, printers, and peripherals).

Skills and Certifications:

• ITIL certification.
• Strong verbal communication skills.
• Ability to create and update tickets in the Helpdesk Tool.
• Respect for procedures and follow-up on checklists.
• Ability to take responsibility for own actions.
• Analytical thinking.
• Flexibility and proactivity.
• Client-oriented and professional demeanor.
• Team spirit and solution-oriented mindset.