User Adoption Lead (1/2 FTE)

Responsibilities:

• User Onboarding & Adoption
  • Oversee the onboarding process to ensure a smooth transition to the platform.
  • Gather user feedback to refine onboarding flows and improve engagement.
• Knowledge Base Development
  • Build and maintain a structured knowledge base.
  • Develop FAQs, guides, and troubleshooting materials.
• User-Friendliness Testing & Feedback
  • Continuously test the platform’s usability.
  • Organize beta testing sessions with target user groups.
• Support Enablement
  • Prepare and train the support desk for the platform’s go-live phase.
  • Serve as the link between users and support teams.

Skills & Competences:

• Medior level with over 3 years of experience.
• Detail-oriented with a structured, methodical approach.
• Excellent written and verbal communication.
• Proactive in identifying friction points and proposing improvements.

Languages:

• English is a must; native in Dutch or French, fluency in both is a plus.

Period:

• Start: ASAP
• End: 01/03/2026 (with the possibility of an extension until 30/06/2027)

Location:

• Hybrid: 1 day/week onsite, 1.5 days/week remote