IT Governance Project Manager

Start Date: ASAP

Duration: 6 months with the possibility of extension

Location: Brussels

Work Regime: Full-time

Application Deadline: 16/10

Description:

The IT Governance Project Manager will be responsible for designing, implementing, and maturing IT governance, risk, and compliance frameworks, as well as end-to-end IT process definitions. This role reports to the Head of IT Governance, Processes, and PMO. The successful candidate will collaborate with IT leadership, process owners, and stakeholders to translate business requirements into repeatable, auditable processes, KPIs, and controls that enhance service quality, reduce risk, and ensure regulatory compliance. Regular presence in the office is required.

Key Responsibilities:

• Design and implement governance frameworks, including steering/forums, roles & responsibilities, decision-making flows, and policy lifecycle as planned on the roadmap.
• Define, document, and operationalize core IT processes such as Incident, Problem, Change, Release, Asset, Configuration, Capacity, Service Request, Supplier/Vendor management, and IAM.
• Develop KPIs, dashboards, and reporting for SteerCo and operational teams; define targets and escalation rules.
• Establish process controls and compliance checks aligned with relevant standards/regulations (ISO 27001, ITIL, GDPR, internal policies).
• Facilitate workshops and working groups to socialize processes, secure approvals, and ensure adoption.
• Create supporting artifacts: process maps, RACI matrices, SOPs, templates, playbooks, and training materials.
• Support internal and external audit readiness: evidence collection, remediation plans, tracking, and closure.
• Coach and upskill process owners and practitioners; embed continuous improvement methods (Lean, PDCA).
• Coordinate with PMO, security, risk, and legal to align governance and change activities.
• Track benefits and measure process improvement outcomes; communicate progress to stakeholders.

Required Skills & Experience:

• 5+ years of experience in IT governance, ITSM/process design, or IT risk & compliance roles (consulting or in-house).
• Experience in implementing IT processes (Incident, Change, Release, Asset/CMDB, etc.) and governance structures.
• Knowledge of ITIL practices and experience with ISO 27001, GDPR, and/or other relevant standards.
• Experience building KPIs, dashboards, and steering committee materials.
• Practical experience supporting audits and remediation activities.
• Excellent documentation and process-mapping skills (Visio, Miro, or equivalent).
• Full professional proficiency in English, Dutch, and French.

Soft Skills:

• Strong analytical thinking and problem-solving; data-driven mindset.
• Collaborative, diplomatic, and pragmatic—can balance governance with operational needs.
• Results-oriented, organized, and able to manage multiple workstreams concurrently.
• Attention to detail and strong sense of accountability.

Nice to Have:

• Experience in change management.
• Experience in agile environments.
• Experience with SAP, Service Now SPM module, MS DevOps, or similar tools.