Digital Business Analyst

Job Title: Digital Business Analyst

Location: Brussels

Start Date: 01/11/2025

End Date: 30/06/2026

Role Description:

The Digital Business Analyst will drive the development and optimization of digital channels. This role involves aligning business objectives with digital strategies, analyzing business needs, identifying digital solutions, and enhancing the user experience.

Responsibilities:

• Gather and analyze requirements to understand business needs and resolve pain points.
• Engage stakeholders to ensure alignment on project progress, timelines, and objectives.
• Identify effective and achievable solutions to business needs and support the delivery phase of digital solutions.
• Support the testing phase with business requirement clarification, create presentation materials for change management, and lead incident closure in collaboration with Functional Analysts and developers.
• Collaborate with Channel Manager, Marketing/Product Management, and Process team to align digital solutions with overall strategy and objectives.
• Lead specific studies related to the scope, including documentation preparation for Management Teams, Initiative Boards, and Product Boards, and preparation of mock-ups, concept designs, and MVP definition.
• Collect, analyze, and translate business requirements into detailed business specifications for IT, using a user-centric, collaborative, and agile approach.

Language Requirements:

Proficiency in English is a must, complemented by excellent knowledge of at least Dutch or French.

Education:

Master’s degree

Certifications:

Certifications in Business Analysis, workshop facilitation, innovation, design thinking, etc., are a plus.

Experience and Knowledge:

• Mandatory experience in requirements gathering and analysis, including documentation, OKR definition, Customer Journey Mapping, and User Story slicing.
• Proficiency in BPMN and data analysis using Excel, Business Objects, or other market-leading tools.
• Strong stakeholder engagement skills, including stakeholder mapping, active listening, and communication skills (written and presentation).
• Project management skills, including agile methodologies.
• Problem-solving and critical thinking abilities, such as conducting cost/benefit analysis, root cause analysis, and SWOT analysis.
• Experience in digital transformation projects in a consulting/client-facing environment.
• Familiarity with collaborative tools like digital whiteboards and SharePoint.
• Understanding of delivery frameworks and methodologies (Prince 2/PMP, Agile – Scrum).

Business Experience:

• Ability to run productive meetings, work collaboratively, and facilitate workshops.
• Extensive experience in digital transformation projects in a consulting/client-facing environment.
• Experience managing digital projects, including planning, execution, monitoring, and closing projects to meet business objectives and deadlines.

Preferred Experience:

• Experience with concept design, UX testing, and innovation is a plus.
• Proficiency in using data insights for informed business decisions and optimizing digital channels.