Service Reliability Engineer

Job Title: Service Reliability Engineer

Location: Brussels

Start Date: ASAP

End Date: 30/06/2026

Function Description:

Your Challenges:

• Provide support in the migration to the cloud solution.
• Proactively share common objectives of production availability, including Service Level Objectives (SLO), and performance with the developing teams of the tribes within its scope and the team.
• Control risks in the production environment and anticipate impacts on the SLO of the service(s) and other active services related to its scope operations.
• Ensure rapid service delivery to the client in the event of an incident affecting functionalities or availability.
• Set up and/or maintain a monitoring and alerting system, including scoreboards to measure the health of the service(s).
• Develop a culture of quality, stability, and continuous improvements by having an end-to-end view of all operations affecting its scope: incidents, releases, changes, obsolescence, decommissions, etc.
• Create a network with other SREs, Tribe Incident Managers (TIM), Local Incident Managers (LIM), and participate actively in the SRE Guild.

Education:

Master or equivalent by experience.

Languages Requirement:

• Fluent in French or Dutch.
• Fluent in English.

Telework Expectation:

50% on-site & 50% homeworking.

Required Knowledge / Experience:

Experience:

At least 5 years of experience in Infrastructure Reliability Servicing.

Technical Experience:

• Comfortable with the usage of main IT repository tools (CMDB, Application Referential, etc.).
• Familiar with monitoring and alerting tools (Dynatrace, Opnet, BAM, etc.) and Incident, Problem, and Change management tools (Service Now).
• Establish and track key performance metrics, providing actionable insights and data-driven feedback to measure progress, identify areas for improvement, and drive strategic growth and optimization.

Business Experience:

• Enjoy dynamic team environments, fostering open communication, active listening, and mutual respect to drive collective success and achieve shared goals.
• With a customer-centric approach, understand client challenges and needs, propose tailored solutions, and provide advice to improve operational quality of services.
• Bring a creative mindset and analytical thinking to complex challenges, leveraging innovative solutions and outside-the-box ideas to improve quality, stability, and continuity of critical services.
• Analyze complex information, identify key trends and insights, and develop actionable recommendations to inform strategic decision-making.

Soft Skills:

• Team player.
• Natural inclination for documentation.
• Quick self-starter with a proactive attitude.
• Good communication and influencing skills.
• Good analytical and synthesis skills.
• Autonomy, commitment, and perseverance.
• Ability to work in a dynamic and multicultural environment.
• Flexibility (extra efforts may be required during peak periods).
• Stress resistant.
• Customer-minded, able to translate technical issues into non-technical explanations.
• Conscious about continuity of services.
• Good team spirit, sharing knowledge and experience with team members.
• Client-oriented, analytical, initiative-oriented, and able to work independently.
• Flexible and ready to provide support outside of business hours (on-call).
• Comfortable taking responsibility.