Job Title: Business Analyst - Airlines

Location: Vlaams-Brabant

Start Date: Immediate

End Date: Not specified

Responsibilities:

• Join the Airline center of excellence with comprehensive knowledge of people, functions, and end-to-end processes, as well as the various systems and tools used across the transport network.
• Support functional and technical experts globally in describing, implementing, and supporting systems.
• Provide 3rd line application support in Quality & Safety management, Training management, and Crew planning.
• Investigate, analyze, and validate user change requests to drive continuous improvement with the support of the Program Manager.
• Liaise closely with aviation expert users, IT functions, and third-party software suppliers.
• Prepare the implementation of new customizations, functions, and modules, supporting each project stage through Analysis, Design, Testing, and Implementation.
• Articulate and document requirements, processes, and data.
• Prepare and execute test cases and scenarios, coordinating business line managers and IT colleagues.
• Support end-user training and implementation coordination globally.

Qualifications and Experience:

• Possession of a Master’s degree or equivalent industry experience, preferably with an airline background in Flight Safety Management, Flight Operations, or Crew Planning.
• Knowledge of Quality & Safety, Training Management, and Crew Planning applications such as iQSMS, EFOS, Web Manuals, or AIMS is an asset.
• Minimum of 5 years’ experience in an analytical role, application support, project-oriented, or operational aviation role.
• Problem-solving skills with the ability to think logically about data, systems, and processes.
• Coordination skills with the ability to listen and act with limited oversight.
• Fluent communication in English (spoken and written) at various organizational levels.
• Excellent PC skills and IT aptitude, including a working knowledge of Microsoft Office products. Experience with tools such as ServiceNow, JIRA, and QTest is an advantage.

Offer:

• Shape the future by having a remarkable impact on the digital landscape of airlines.
• Work in a dynamic environment with exciting challenges in an international setting.
• Join an innovative atmosphere that celebrates unique ideas and perspectives.
• Be part of a vibrant multinational team passionate about delivering exceptional services.
• Enjoy flexibility with telework and floating working hours for a healthy work-life balance.
• Benefit from career growth opportunities through access to a certified training program.
• Receive a competitive salary with enticing extra-legal benefits, including a company car, performance-based bonuses, flexible rewards, lunch vouchers, and comprehensive hospitalization insurance.