Application Services Lead

Brussel, Brussel

Start Date: Immediate

End Date: Not specified

Location: Brussels-Capital Region (2 days onsite)

Responsibilities:

Lead and support the integration of automation and AI technologies into Application Managed Services (AMS) processes, including predictive maintenance, incident management, and process optimization.
Identify and implement process improvements using automation and AI.
Monitor the performance of automated and AI-driven processes, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met.
Prepare and manage activities related to contract renewals, requests for proposals (RFPs), and external benchmarking.
Act as the main point of contact for stakeholders during the RFP process.
Manage dashboards for skills, training compliance, and budget.
Oversee invoice reception, review, and approval.
Support knowledge transfer, audits, and compliance, including GxP processes.
Maintain regular communication with internal and external stakeholders, including subject matter experts across multiple domains.

Minimum of 5 years of experience in enterprise digital transformation organizations.
Minimum of 5 years of experience in service management and project management.
Proven experience in project management, especially in AI-related initiatives.
Strong understanding of automation tools and generative AI technologies.
Experience managing large contracts and external vendors.
Proactive, able to work under stress, and comfortable leading discussions with multiple stakeholders.
Familiarity with GxP processes.

Experience as a project manager on AI initiatives.
Ability to recommend and implement AI strategies and best practices.
Strong stakeholder management and ability to work cross-functionally.
Demonstrates proactivity, autonomy, and leadership.
Comfortable working in a regulated environment.
Ability to learn business processes on the job if not already familiar with all domains.