Product Owner AI Customer Assist

Start Date: ASAP

Duration: 3 months with the possibility of extension

Work Schedule: Full-time with 2 fixed office days per week

Languages Required: English and Dutch

Role Overview:

As a Product Owner AI Customer Assist, you will play a pivotal role in developing and implementing AI-driven solutions to enhance customer interactions and improve operational efficiency. You will be responsible for defining product strategy, aligning with cross-functional stakeholders, and leading a multidisciplinary team to create impactful data products that support digital transformation goals.

Responsibilities:

• Ideate: Provide thought leadership in Artificial Intelligence and identify new opportunities for existing and new AI products.
• Define: Accountable for the definition, development, maintenance, and SLAs of AI products addressing specific business needs.
• Plan: Develop and negotiate a clear roadmap for AI products with business stakeholders.
• Execute: Guide and challenge multidisciplinary analytics teams to build data products and communicate results to senior management.
• Coach: Collaborate with the talent lead to coach data specialists, focusing on personal growth within the data organization.

Requirements & Qualifications:

• Education: Master’s degree or equivalent experience.
• Experience: 10–15 years in relevant fields such as management consulting, data strategy, product management, or AI.
• Must-Have Skills:
  • Strong data, business, and leadership skills.
  • Strategic thinking and a deep understanding of data-driven business strategies.
  • Excellent storytelling skills and the ability to deliver impactful messages to senior leadership.
  • Strong negotiating and influencing skills to manage conflicting priorities and ambiguity.
  • Ability to lead and coach multiple small teams of data experts.
  • Background in management consulting is a significant plus, with skills in slide writing, business cases, prioritization, project management, stakeholder management, and presentation skills.
  • Agile mindset and experience with organizational change.
  • Fluent in English.
• Nice-to-Have Skills:
  • Experience with major strategy and management consulting firms.
  • Exposure to AI applications in the telecom or banking sectors.
  • Professional proficiency in Dutch.