Digital Business Analyst 

Location: Brussels

Start Date: Asap

End Date: 30/06/2026

Mission Context:

The Digital Business Analyst will drive the development and optimization of digital channels for Corporate Banking customers and users, aligning business objectives with digital strategies. This involves analyzing business needs, identifying digital solutions, ensuring delivery aligns with business goals, and enhancing user experience with banking channels. The role specifically reinforces the Accounts, Reporting & Transactions team.

Responsibilities:

• Gather and analyze requirements to understand business needs and resolve pain points.

• Engage stakeholders, ensuring alignment around project progress, timelines, and objectives.
• Identify effective solutions to business needs and provide support during the delivery phase.
• Support testing phases with business requirement clarification, create presentation materials for change management, and lead incident closure in collaboration with Functional Analysts and developers.
• Collaborate with Channel Manager, Marketing/Product Management, and Process team to align digital solutions with overall strategy and objectives.
• Lead specific studies related to scope, including documentation preparation for Management Teams, Initiative Boards, and Product Boards, mock-ups, concept designs, and MVP definition.
• Collect, analyze, and translate business requirements into detailed business specifications for IT, using a user-centric, collaborative, and agile approach.

Language Requirements:

• English proficiency is a must.

• Excellent knowledge of Dutch or French, with decent working proficiency in the other.

Education:

Master’s degree

Certifications:

Certifications in Business Analysis, workshop facilitation, innovation, design thinking, etc., are a plus.

Experience/Knowledge:

• 5 years of relevant work experience.

• Mandatory experience in requirements gathering & analysis, documentation, OKR definition, Customer Journey Mapping, User Story slicing, BPMN, and data analysis using Excel, Business Objects, or other tools.
• Stakeholder engagement, including stakeholder mapping, active listening, and communication skills.
• Project management skills, including agile methodologies.
• Problem-solving and critical thinking, such as cost/benefit analysis, root cause analysis, SWOT analysis.
• Experience in digital transformation projects in a consulting/client-facing environment.
• Use of collaborative tools like digital whiteboards and SharePoint.
• Understanding of delivery frameworks and methodologies (Prince 2/PMP, Agile – Scrum).

Business Experience:

• Ability to run productive meetings, work collaboratively, and facilitate workshops.

• Extensive experience in digital transformation projects in a consulting/client-facing environment.
• Experience managing digital projects, including planning, execution, monitoring, and closing projects to meet business objectives and deadlines.

Preferable Experience:

• Experience with concept design, UX testing, and innovation.

• Proficiency in using data insights for informed business decisions and optimizing digital channels.

Soft Skills:

• Analytical mind and conceptual thinking.

• Negotiation and persuasion skills.
• Excellent communication skills (verbal and written).
• Self-starter, able to work independently and collaboratively.
• Problem-solver, quality-minded, rigorous, and detail-oriented.
• Goal- and results-oriented, able to deliver results.
• Open to change, client and user-focused.
• Eager to understand the strategy behind business requirements and provide recommendations.
• Iterative and adaptive way of working.