Job Description: Operations Officer

Job Title: Operations Officer

Location: Brussels

Start Date: 01/12/2025

End Date: 30/11/2026

Mission Context:

The mission is to deliver Digital Working devices and services to users, ensuring quality and supporting users in their digital working experience. The goal is to provide tools for digital collaboration, ensuring satisfaction through technical and functional support both on-site and remotely.

Function Description:

We are seeking an experienced IT Operational Support Officer to join our team. The successful candidate will be responsible for providing high-quality support to end-users, analyzing and resolving operational issues, and contributing to the development and implementation of IT services. The ideal candidate will have a strong technical background, excellent analytical and problem-solving skills, and the ability to work independently and as part of a team.

Key Responsibilities:

• Operational Follow-up of the Supplier: Monitor and evaluate supplier performance, identify areas for improvement, and address issues impacting the organization. This includes performance monitoring, reporting, invoice validation, and escalation management.
• Quality Assurance: Verify that products and services delivered by suppliers meet quality standards and requirements.
• Data Analysis: Collect and analyze data to identify trends, opportunities for improvement, and areas for cost reduction.
• Stakeholder Support: Provide support to stakeholders, including suppliers, to ensure understanding of organizational processes and procedures.
• Cross-Functional Collaboration: Collaborate with different teams to ensure alignment and effective communication in achieving common goals.
• Process Improvement: Continuously learn and contribute to the improvement of day-to-day activities, processes, and ways of working in the team.

Language Requirements:

• Dutch: Strong written and spoken communication skills
• French: Strong written and spoken communication skills
• English: Strong written and spoken communication skills

Education:

Bachelor degree or equivalent by experience

Required Experience / Knowledge:

• At least 2 years of relevant experience
• Proficiency in Microsoft 365 suite, including Excel, Word, and PowerPoint
• Advanced Excel skills, including macro creation and management, pivot table creation and analysis, data analysis, and visualization
• Familiarity with Service Management Tools, such as Service Now
• Knowledge of Asset Management Database (CMDB - HAM)
• Strong interest in staying up-to-date with new hardware evolutions and technological developments
• Proven experience with Agile methodologies and a strong affinity with the Agile Way of working
• In-depth understanding of organizational dynamics and strong organizational insights
• Experience in a support environment such as a helpdesk or field support role

Soft Skills:

• Ability to see the overall picture (helicopter view)
• Structured approach and result-driven
• Ability to respect deadlines
• Ability to work under pressure
• Decision making
• Strong communication and diplomatic skills
• Customer-oriented
• Proactive
• Team spirit

Telework Expectation:

50% on-site & 50% homeworking

This role offers an exciting opportunity to contribute to the improvement of processes and services within a dynamic team environment.