Service Manager 

Role Overview:

The SPVM-CoE Squad is in search of a Senior Service Manager to contribute to the deployment of DORA regulations. The role involves:

• Reviewing and integrating DORA regulations into existing policies and procedures with a focus on service excellence.
• Raising awareness of both existing and new policies and procedures among IT and non-IT stakeholders.
• Managing partnerships and relationships within SPVM and with IT and Business, from middle-managers to executives.
• Executing SPVM procedures, including interviewing IT stakeholders and reporting collected data.
• Collecting data to assess the criticality of suppliers and feeding the register of information related to ICT suppliers.
• Contributing to the development of the SPVM-Service Catalogue.
• Providing and reviewing requirements for tooling development in O365 and ServiceNow.
• Supporting the SPVM transformation, including the implementation of Agile principles and tools.

Qualifications:

• Over 10 years of experience in IT services outsourcing, vendor management, procurement, or IT service management in a cross-cultural environment.

• Deep understanding of governance frameworks and third-party risk controls.
• Experience with Agile operating models and Agile KPIs frameworks.
• Strong stakeholder management and communication skills.
• Ability to interact with C-level executives and below, both IT and non-IT.
• Problem-solving skills and a proactive mindset.
• Collaborative spirit and positive attitude.
• Analytical and critical thinking skills to analyze complex problems, develop practical solutions, and implement projects.
• Flexible attitude and ability to manage changes in a transforming and demanding environment.
• Ability to act autonomously, in a self-organized and timely manner, reassessing priorities when required.
• Consulting mindset to act as a trusted advisor.
• Excellent communication and presentation skills in English.

Desirable Skills:

• Experience with supplier management regulations such as DORA, EBA, CSDR, CSRD, BRRD.

• Knowledge of post-trade market infrastructures (e.g., CSD).
• Technical skills to continuously improve processes (e.g., Excel expertise, PowerBI).

Additional Information:

• Location: Brussels

• Work Regime: Full-time, 2 office days per week
• Start Date: January 5, 2026
• Duration: 6 months