Job Title: Business Analyst - Fraud Cluster

Location: Brussels

Start Date: 05/01/2026

End Date: 31/12/2026

Role Description:

We are looking for a Senior Business Analyst to join the Fraud Cluster within the Customer Servicing and Efficiency tribe. The ideal candidate will have a strong understanding of Agile ideation and refinement (EPIC/OPUS) and preferably possess knowledge of fraud prevention and detection in the banking sector. The Fraud Cluster is responsible for providing tools to combat fraud and coordinating the bank-wide strategy against fraud.

Responsibilities:

• Lead end-to-end features and opuses as an Opus owner or feature owner.
• Master Agile ideation and refinement techniques.
• Collaborate with squad colleagues and contributors to develop solutions in line with priorities and scope set by product owners.
• Participate in functional analysis and facilitate business needs collection.
• Coordinate contributors and stakeholders during the ideation and refinement phase.
• Document business needs and ensure clear communication with stakeholders.
• Validate collected requirements using mock-ups and visuals.
• Translate business/client needs into requirements for target solutions.
• Prepare and participate in end-to-end testing of new functionalities.
• Assist in change management and monitor go-live processes.
• Identify and manage constraints, impediments, risks, and issues.

Language Requirements:

• Dutch: Strong written and spoken communication skills
• French: Strong written and spoken communication skills
• English: Strong written and spoken communication skills

Education:

Master’s degree or equivalent by experience

Required Experience/Knowledge:

• At least 6 years of relevant experience in a Business Analysis role.
• Experience with Agile ideation and refinement techniques.
• Experience with Opus ownership role.
• Knowledge of fraud prevention and detection activities in the banking sector is a differentiating factor.

Technical Experience:

• Expertise in MS Office, specifically with graphs and visualizations of data.
• Contribution to testing activities.
• Functional analysis and understanding of technical functionalities.

Business Experience:

• Excellent business analytic skills with over 6 years of relevant experience.
• Project management experience, including OPUS and feature ownership, refinement, and ideation techniques.

Soft Skills:

• Analytical mind with conceptual thinking and curiosity.
• Efficiency-oriented with ownership and autonomy.
• Team player with customer-centric approach and strong stakeholder management.
• Good communication skills and structured problem-solving abilities.
• Open to change and capable of integrating change into the roadmap.