Project Support Officer

Job Title: Project Support Officer

Location: Brussels

Start Date: 01/01/2026

End Date: 31/12/2026

Telework: Hybrid (minimum 3 days on-site)

Mission Context:

To strengthen our AML framework, we are seeking an experienced consultant to lead a team of 6 analysts, including junior consultants, within our 1st Line of Defense. Your mission will include:

• Supervising KYC/AML activities (onboarding, alerts, remediation).
• Ensuring compliance with regulations.
• Optimizing processes in collaboration with Compliance and IT.
• Training and coaching team members (juniors and internal staff).
• Acting as a key liaison between operations and the 2nd Line of Defense.

Responsibilities:

Team Management:

• Assign and prioritize cases (onboarding, alerts, remediation) based on risk and deadlines.
• Train and mentor juniors (e.g., workshops on fraud typologies, complex case analysis).
• Evaluate performance (analysis quality, SLA compliance, constructive feedback).
• Lead team meetings (daily/weekly) and escalate blockers to management.

KYC/AML Expertise & File Validation:

• Validate complex HR/MR files before 2nd Line submission (e.g., merchants in high-risk sectors).
• Oversee alert processing: ensure escalations are justified, documented, and traceable.
• Drive KYC remediation exercises: plan recertifications, track completion rates, report residual risks.

Reporting & Compliance:

• Produce weekly reports for management.
• Prepare for internal/external audits (corrective actions).

Education and Experience:

• Bachelor/Master or equivalent by experience.
• Minimum 3 years in KYC/AML, with 1–2 years in team leadership (1st Line of Defense experience mandatory).

Technical Experience:

• Deep expertise in AML/CFT regulations.
• Experience in alert management.
• Proficiency in onboarding processes (due diligence, risk classification, screening tools).
• Knowledge of client databases and reporting tools.

Managerial Skills:

• Leadership: ability to unite a mixed team (internal + consultants).
• Prioritization in high-pressure environments.

Preferred Qualifications:

• CAMS, ICA, or equivalent certifications.
• Experience in the payments/acquiring sector (merchant-specific risk understanding).

Soft Skills:

• Analytical mindset (trend detection, solution proposal).
• Resilience (handling sensitive situations, e.g., uncooperative merchants).
• Clear communication (presentations to management, procedure drafting).
• Fluent in English and at least one local language (French or Dutch).