Second Line Support Engineer

Start Date: ASAP

Duration: Long-term assignment

Location: Brussels

Language Proficiency:

• Fluent in French (native or equivalent level)
• Proficient in Dutch and English (speaking and writing)

Seniority:

5+ years of relevant work experience

Hard Skills Required:

• Ticketing system management and support
• Office 365 Admin
• Azure Active Directory Admin
• Active Directory management
• PowerShell scripting for automation and troubleshooting
• Experience with deployment tools such as Intune, Managed Engine, KACE, or similar

Soft Skills Required:

• Excellent communication skills, with the ability to explain technical issues clearly
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple tasks efficiently
• Customer-focused mindset with a professional attitude
• Team player with a collaborative approach

Daily Tasks and Responsibilities:

• Incident Management: Resolve complex tickets beyond service desk capability for HQ and Stores.
• Problem Analysis: Perform root cause analysis and implement permanent fixes.
• Infrastructure Support: Troubleshoot servers, networks, and endpoint systems for various locations.
• Change Management: Execute approved changes and updates following CAB processes.
• Monitoring: Track system health and performance; respond to alerts.
• Documentation: Maintain knowledge base for recurring issues and solutions.
• Collaboration: Work with other teams and departments for structural problem resolution.
• Compliance: Ensure adherence to IT security and operational standards.
• Project Support: Assist in migrations, upgrades, and infrastructure projects.