Business Analyst

Location: Brussels

Start Date: Asap

End Date: 31/12/2026

Role Description:

We are looking for an experienced Business Analyst to join our team. The successful candidate will be responsible for the elicitation, analysis, and documentation of business, stakeholder, solution, and transition requirements. You will ensure effective communication of Cash Management incidents to client services and business forces, participating in technical and functional crisis calls to provide clear communication for trade. You will produce centralized, business-oriented communication for the Cash Management Communication Center (CMCC) by sending alert emails and/or conducting conference calls in English and French.

Key Responsibilities:

• Manage Problem Management activities on Cash Management and Payments perimeters, organizing incident debriefs with Products, IT, and Production teams to determine root causes and define remedial action plans.
• Write Business Incident Reports for business lines and ensure the production and animation of monthly production quality monitoring committees for SWIFT or FRB Payments scope.
• Monitor all incidents and action plans to improve production reliability.
• Participate in the construction of KPIs to monitor the quality of all Cash Management production and the effectiveness of remediation plans.
• Collaborate with product owners, architects, and subject matter experts to understand business and technology strategies, develop domain knowledge, and foster knowledge continuity across projects.

Language Requirements:

• French: Strong written and spoken communication skills
• English: Strong written and spoken communication skills

Education:

Bachelor or Master Certification

Experience and Knowledge Required:

• At least 6 years of relevant experience

• Technical experience in Cash Management and/or SWIFT functional knowledge
• Proficiency in MS Office
• Good understanding of IT and testing
• Experience with requirements management is preferable
• Strong understanding of workflow processes is preferable

Soft Skills:

• Analytical mind and conceptual thinking
• Structured approach and problem-solving skills
• Quality-minded with attention to detail
• Goal-oriented and open to change
• Ability to define relevant performance indicators
• Strong analytical and facilitation skills
• Ability to develop and adapt processes

Behavioral Competencies:

• Ability to collaborate
• Ability to analyze and structure information
• Ability to synthesize and simplify
• Strong oral and written communication skills
• Customer-oriented

Telework Expectation:

50% on-site and 50% homeworking