For a temporary replacement, we are looking for a Business Digital Expert who will contribute to an excellent digital customer experience. You will play a key role in optimising digital customer channels such as websites and mobile applications.

You act as the bridge between business needs, customer expectations and digital solutions.

Responsibilities

• Analyse customer feedback, customer questions and performance data

• Translate insights into concrete improvements for digital platforms

• Support and lead optimisation and improvement initiatives

• Represent the digital customer in (digital transformation) projects

• Report regularly to management and key stakeholders

• Act as the main point of contact for colleagues regarding digital platforms and customer experience

Profile

• Higher education degree and several years of relevant experience

• Strong analytical and data-driven mindset

• Communicative, stakeholder-oriented and confidently assertive

• Experience with complex digital ecosystems

• Resilient, responsible and results-driven

• Strong interest in digital optimisation and customer experience

Practical information

• Temporary assignment (3–4 months)

• Immediate or short-term start possible