Medior Business Analyst 

Location: Diegem, 100% On-site 

Contract Duration: 1/04/2026 – 31/03/2027

Role Overview:

We are looking for a Business Analyst – Airlines to support global systems and projects aimed at digitalizing airline operations. The role is embedded within the Quality, Safety, Training Management, and Crew Planning team. The successful candidate will guide functional teams globally and support airlines across Europe, the Middle East, and Latin America. Responsibilities include contributing to the analysis, testing, and implementation of tools that enhance value creation and improve the experience of colleagues and customers. Additionally, the role involves providing day-to-day application support for the Quality & Safety Management and Crew Management portfolio.

Key Responsibilities:

• Be part of the Airline center of excellence, gaining detailed knowledge of people, functions, end-to-end processes, and systems used across the transport network.
• Support functional and technical experts globally in describing, implementing, and supporting systems.
• Provide application support for Quality, Safety, Training, and Crew Planning solutions.
• Investigate, analyze, and validate user (change) requests to drive continuous improvement.
• Liaise closely with aviation expert users, IT functions, and third-party software suppliers.
• Coordinate and champion change in a regulated, multi-airline environment.
• Prepare and support new customizations, functions, and modules across all project stages (Analysis, Design, Testing, Implementation).
• Write clear and unambiguous requirements, processes, and data descriptions.
• Prepare and execute test cases, scenarios, and test data.
• Coordinate business managers and IT colleagues.
• Support global end-user training and implementation.
• Coordinate work packs within a project context.

Qualifications and Experience:

• Master’s degree or equivalent industry experience; airline background (Flight Operations or Crew Planning) is a strong plus.
• Knowledge of Quality & Safety, Training Management, and/or Crew Planning tools such as EFOS, Pelesys, iSQMS, Webmanuals, and/or AIMS is an asset.
• Minimum 5 years in an analytical, application support, project-oriented, or operational aviation role.
• Strong problem-solving skills with logical thinking around data, systems, and processes.
• Strong coordination skills; able to act with limited oversight and involve the correct stakeholders.
• Fluent in English (spoken and written) with clear, concise communication.
• Excellent PC skills and IT aptitude; experience with ServiceNow, JIRA, and QTest is an advantage.
• Experience or knowledge in managing projects or work packs.