Senior Business Analyst

Job Title: Senior Business Analyst

Location: Brussels

Start Date: 01/04/2026

End Date: 31/12/2026

Application Deadline: 16/03/2026

Language: English

Work Schedule: Full-time, Hybrid (2 days on-site per week)

Role Description:

The Customer Interactions cluster is looking for a Senior Business Analyst to gather, analyze, prioritize, and coordinate high-quality customer requirements. The role involves bridging the gap between business needs and the squad members (development and quality assurance) by co-creating optimal designs and solutions. This position initially covers a 9-month mission within the GTMO squad, responsible for delivering ordering solutions from product teams within the Order-to-Cash and Order-to-Activation value streams.

Responsibilities:

• Lead and plan the definition, analysis, validation, and maintenance of business requirements and processes for large, complex, or high-risk projects, collaborating closely with customers and other divisions.
• Ensure non-functional requirements align with customer expectations.
• Validate proposed solutions to technical or business problems, reconciling business requirements with technical solutions.
• Build and maintain business process mapping in ARIS.
• Facilitate discussions to clarify and agree on business requirements.
• Collaborate closely with development and quality assurance teams in an agile environment, including 3 amigos meetings to co-create solutions.
• Facilitate demos to end-users and organize User Acceptance Testing (UAT) when needed.
• Contribute to continuous improvement in a changing, Agile environment, participating in squad life and Agile ceremonies.

Qualifications and Experience:

• University degree or equivalent work experience.
• 6-9 years of experience in business analysis and project development.
• 2-5 years of experience in business process optimization.
• Required experience with SAP Workflow and SAP OTC.
• Pega Workflow experience is a strong asset.
• Experience in Order-to-Cash and Order-to-Activation processes in the telecom industry.
• Excellent analytical and communication skills.
• Fluent in written and spoken English.
• Team player with experience in business process optimization.
• Experience with ARIS or other process modeling tools is required.
• Knowledge of Jira and Confluence is required.

Desired Skills:

• Strong analytical skills.
• Proficiency in ARIS or process modeling tools.
• Experience in business process optimization (4-5 years).
• Experience in business analysis (minimum 6 years).
• Order-to-Cash/Order-to-Activation experience in the telecom industry (4-5 years).
• Junior-level experience with Pega Workflow (1-3 years).
• Strong communication skills (6-9 years).